I recently got a pixel 2 xl verizon model that I purchased from a friend so I could add a line to my xfinity mobile account. Phone is unlocked and works perfect when I stick my current Sim in it.
I took it to an Xfinity store and spent over an hour while they tried to add it but still says incompatible with the network. They even contacted their tech support who could not give a reason why not. Model shows it's compatible but IMEI says no.
When I check it on the verizon website it says it's fine no problem and will send me a sim card right away direct from verizon. If verizon will accept it then xfinity should too correct?
I have been with Xfinity mobile since they started, even got the premiere welcome package box. This is highly frustrating , please help. Thanks.
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