I just replaced my modem from an Arris Surfboard 300Mbps version to the T25.
I self-installed, and everything seemed to go pretty well: I'm connected, the phone works, looks like everything is in order.
However, when I go to my xfinity Status Center page, I can see 3 modems there: the old surfboard "Voice and Data Modem" with "Issues Detected" status.
I have a Voice Modem there, with "Status Unavailable"
And I have a Cable Modem there, in a connected status. The top of the page says "Looks like your modem is not responding"
I guess long story short: how do I force the system to drop the old modem? That seems to mess things up here. The reason I bought the T25 is to go gigabit. I don't want to initiate that process until everything looks good on the account.
I called xfinity support yesterday, the guy said try to give it time. Now a day later, no change.
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