Hello @ComcastAlly , I need help with the same problems as the below forum. I too was on a long conversation with customer service - even with a level 2 specialist. I cited this same problem that was on the forum but came to a dead end. Called both Comcast and Arris. Please kindly help!
I bought the Arris SB8200 and trying to get the 2nd port with another IP address. I bought the Performance Plus Internet + Gigabit Internet.
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