We're getting the same thing this month. Absolutely nothing has changed as far as our usage, our equipment, the number of people in the home. We have been watching less TV, have had fewer guests (only the trusted ones have the password), etc.. I don't get it. We have had internet service with xfinity for quite a few years and just left DirecTV maybe a year ago. Is this how it works? Get comfortable with the service and then say we are going over our data limits to squeeze more dough from us? I mean seriously, we have never gone over 600 and something MB per month and that was after my nephew moved in with us and brought his Xbox. Now he has a job and a girlfriend so he hardly ever gets on that thing anymore. Now this month, out of the blue we turn into data hogs? Heck no one is really here that much to use the data. I can't wait to hear what they say about this. They can't show me which devices are using what amounts. The app says we have used X but each device that is connected to the system has very little usage over 30 days, that's what THEIR app says. We are moving in the next couple of months and I'm not sure I want to continue with this kind of <Edited> practices. Keeping customers in the dark about data usage then telling me we have used too much does not seem fair at all. Anyone else get this resolved? I will be back to post the results of the "investigation".
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