I've been requesting a refund check for a credit balance on my account since 11/24/2019.
On 12/1 I was told that the credit doesn't go back on my credit card, and is being processed by check.
On 12/15 Francisco said I should receive a check by Christmas.
I've now received three billing statement showing a credit, with no refund check in sight.
What do I have to do to get this credit returned to me?
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