About JMFCustomer

Hello - I’ve been having issues with my internet for about 6 months now and have run out of ideas. Before my new router, I had a Netgear CM700 modem and started getting connection loss, specifically while gaming. My logs were saying T3 and T4 errors and after several tech visits, I tried a new router. Still having the same issues and I can’t call again since the automated voice response and reps run me in circles asking to reboot my modem. My new router is a Motorola 8200 and it’s fixed the uncorrectable packet loss but now I’m getting errors saying CM-Status Event Type code 16 or 24... A recent disconnect didn’t even log an error code so I’m just lost. All my modem stats are good and the only thing I can think of is an issue with a local node but the reps won’t or can’t check technical info. The main reason I notice is while gaming on a hardwired connection. Please send any advice or let me know what info you need. My setup is Amplifier > small box, Amplifier > splitter > dvr box/modem. Does a splitter after an amplifier on a moca network affect the connection? Could it be my account settings? ... Stats are as follows: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 10 537.0 2.9 39.6 0 0 2 Locked QAM256 2 483.0 3.1 40.0 0 0 3 Locked QAM256 3 489.0 3.1 40.0 0 0 4 Locked QAM256 4 495.0 3.2 40.0 0 0 5 Locked QAM256 5 507.0 3.0 39.7 0 0 6 Locked QAM256 6 513.0 2.9 39.9 0 0 7 Locked QAM256 7 519.0 2.9 39.7 0 0 8 Locked QAM256 8 525.0 2.9 39.2 0 0 9 Locked QAM256 9 531.0 2.8 39.6 0 0 10 Locked QAM256 11 543.0 2.6 39.4 0 0 11 Locked QAM256 12 549.0 2.4 39.3 0 0 12 Locked QAM256 13 555.0 2.3 39.3 0 0 13 Locked QAM256 14 561.0 2.4 39.1 0 0 14 Locked QAM256 15 567.0 2.2 39.2 0 0 15 Locked QAM256 16 573.0 2.3 39.0 0 0 16 Locked QAM256 17 579.0 2.4 38.9 0 0 17 Locked QAM256 18 585.0 2.4 38.8 0 0 18 Locked QAM256 19 591.0 2.7 39.0 0 0 19 Locked QAM256 20 597.0 3.0 38.8 0 0 20 Locked QAM256 21 603.0 3.1 39.0 1 0 21 Locked QAM256 22 609.0 3.0 38.8 0 0 22 Locked QAM256 23 615.0 3.0 38.9 0 0 23 Locked QAM256 24 621.0 3.0 39.0 0 0 24 Locked OFDM PLC 25 722.0 2.8 37.0 15762365 0 25 Locked QAM256 26 627.0 3.1 39.0 0 0 26 Locked QAM256 27 633.0 3.2 38.9 0 0 27 Locked QAM256 28 639.0 3.2 38.8 0 0 28 Locked QAM256 29 645.0 3.2 38.9 0 0 29 Locked QAM256 30 651.0 3.3 38.7 0 0 30 Locked QAM256 31 657.0 3.2 38.8 0 0 31 Locked QAM256 32 663.0 3.2 39.0 0 0 32 Locked QAM256 33 669.0 3.2 39.1 0 0 Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 35.8 48.8 2 Locked SC-QAM 2 5120 29.4 49.3 3 Locked SC-QAM 3 5120 23.0 48.8 4 Locked SC-QAM 4 5120 16.6 49.3 ... View more