Hi - we’ve been having a problem trying to get a cable dropped & buried. Here’s the short version, The line was cut on 10/1. A tech came out & installed a temporary line & put in an order for a drop bury. Three weeks later, nothing. I call, they send out another tech, to verify that we have a temporary line & put in another request. 14 days later, after multiple calls to confirm that the request is in, being told Miss Utility had done what they needed to do & that the team would be out in 24 hours, the request gets lost again. Another tech comes out, verifies that we have a temp line & puts in another drop bury request. Finally a team shows up to drop & bury the line. I show them exactly where the line needs to go so that it’s not cut in the spring with planned landscaping. They agree. I didn’t watch them every second. And, they put the line in the wrong place & it’s an orange line.. In the meantime, Comcast comes out & moves lines from one utility pole to the other on the back of our property. Unburied part of the line, & leave about two leaf bags worth of debris behind (I filled the bags). Another tech comes out, reburies that part of the line, cleans up the mess on the pole & puts in a drop bury request for the line that’s in the wrong place. I call multiple times to confirm. We even have our landscapers dig the trench for the line. Everything is on track. Until. Again, the request disappears. Another tech is sent out, he puts in another drop bury request. That was Monday, 1/20. At that time, I was told that the cable was orange because that’s what’s used for underground cable. That sounds fishy, given that all of the neighbors have buried lines, and their cable is black. I have yet to hear anything about when the crew will be here. None of this is helped by the fact that the crews that bury the lines are contractors, not Comcast employees. At this point I don’t know what else to do. This shouldn’t be this hard. Help!
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