About mesmerizer

Hi Xfinity Community forum!   I am currently a renter in a big home in Daly City, CA, and I already asked my landlord as He is the one who pays for the TV & Internet for everybody, and it seemed like the bandwidth isn't enough to suffice our needs in our home as there are at least 7 persons simultaneously using the internet either by light use, streaming, and gaming. So with that being said, I volunteered to fill whatever the amount needed to upgrade to the next internet speed  tier ($10 more for Blast, $20 more for Extreme, $30 more for Gigabit) because we just need a little bit of a boost in the bandwidth, which is the next tier.   As of the moment, based on what my landlord told me, we are subscribed to Comcast Xfinity service ever since they've been here, roughly 3-4 years ago, and the current plan that we are in are as follows:   > INTERNET: Performance Pro: 150Mbps Download / 5Mbps Upload > TV: Basic TV Plan: 10+ Channels > TV Add-on: TFC   Few months ago, the internet speeds in West or even nationwide had a boost. Like from 150/5, it went up to 175/5. Then just when 2020 came in, Xfinity Comcast's online shop mentioned that they started 2020 with a speed boost. Right where Performance Pro is now at 200/5. Although, we haven't felt it, as my current speed test is 118-120Mbps Down and 5 Up. Idk why it went down to that.. Although last July to November, my speed increased to 180Mbps which is the boosted speed at that time, then dropped to 120Mbps by November, idk why..         Now, I did asked a lot of Community Support Staff via Live Chat about certain things that we wanted to do with our plan, and they said it would actually work and we have the choice to do everything we wanted to do with our plan. Like, we only wanted to upgrade the internet tier, we do not want to change anything with the TV as it already meets our needs.   Then a week ago, my landlord called Xfinity and asked about the certain plan that we wanted to do. To upgrade the Internet from PERFORMANCE PRO to BLAST PRO which is only a 15 DOLLARS DIFFERENCE based on the ONLINE information posted. But the customer support kept mentioning to my landlord that WE HAVE TO RE-EVALUATE, AND RE-STRUCTURE THE WHOLE PLAN, AND SIGN A NEW CONTRACT.   Like what I have said, WE ONLY WANTED to UPGRADE the INTERNET, WE DO NOT WANT TO TOUCH the TV PLAN, WE WANTED TO KEEP IT AS IS.   So then, is there anyone from the Customer Support who is reading this message in the forums that could actually help us to get what we really wanted to get?   FROM Performance Pro TO Blast Pro OR Extreme Pro     Internet base price per Xfinity Shop:   Performance Pro: $70/mo 200Mbps Download 5Mbps Upload   Blast Pro: $80/mo 300Mbps Download 10Mbps Upload Difference from Performance Pro: $10/mo   Extreme Pro: $90/mo 600Mbps Download 15Mbps Upload Difference from Performance Pro: $20/mo   Gigabit: $100/mo 1000Mbps Download 35Mbps Upload Difference from Performance Pro: $30/mo     If there are any discrepancies on the information that I have posted, please do clear it, and again, if there is some who could help us, please let me know so we could  reach out. :( ... View more