About mark3165

xfinity customer support is horrible! ... View more

today I was on the phnoe with xfinity support from 10:15 am untill 3:30pm and there is still no resolution to the no data plan issue for the apple watch 5 and xfinity has no desire to make things right.  They agent told me she understands cancelling my service is the only option now and can't believe I held out as long as I did with the lack of support.  staying with xfinity means paying for a device that is only half operational because they still aren't ready for the prime time cell market yet and refuse to do the right thing and swap out the device with a new one.  to get full use of my new watch transferring service to a new carrier is the only option as stated by their own team.  SAD ... View more

And still no reply from xfinity or this special team they said would contact me. Day zero approaching ... View more

I purchased the device at an xfinity store and was sold a data plan for it too!!!! ... View more

So yesterday the xfinity agent says I have to take the watch to a store to have it added to the account. Today the agent at the store promptly calls support and the same thing happens. Can’t add to the account. The agent in the store tells me it may be the watch and since Apple has a 1 year warranty I should go to Apple and talk to them. Now at the Apple store and the agent at the store tells me that their watch is only compatible with the big 4 phone companies and is not supported on xfinity. Comcast, and I know this probably means nothing to you, unless you make this right Soon I am canceling all my services with you. ... View more

wow.  I was actually told by a tech rep that "the watch still works when it's near the phone".  problem is I paid for the watch to work when it's not near the phone.  what was I thinking! ... View more