This is the worst thing that a parent would ever want to happen. My daughter asked for the iphone 8 plus for Xmas and that was the ONLY GIFT she wanted, so I decided to purchase her Christmas gift through my Xfinity.... WHAT A BIG MISTAKE!!!!!!! The only easy part was ordering the phone on line. 1st error when I order the cell it stated that it would have to be signed for... NOT!!! left at entry of our home, (could have been easily stolen) I thought that was great because I wanted it to be a surprise. I went on to purchase all kinds of assessors for my child Xmas since she was only getting the cell. the day is here Dec.24th the kids begged to open their gifts EARLY. so since Im the wonderful mom that I'm I let them. I would give ANYTHING to erase the hurt/disappoint on my daughter's face I'm sure she was crying on the inside she is so humble. she just said it'S ok people make mistakes. I cried that night because she didn't have Xmas. We called on that same night(12/24/19) and spoke to Alex he seemed to be concerned. I was told to return it to the nearest one to me which is 30min away and Alex ensured My daughter and I no worries because Xfinity dropped the ball as long as the cell was not use and I had all the material that it was sent with. the cell was NEVER taken out the box! smh... As directed I go there and 2nd mistake!! the cell CANT be returned there so I was given a # 1-866-461-0805 to call, GUESS WHAT this is the wrong number!!! this number is for employees go figure, At this point I have to just scream, after about 30 min of being on hold, I speak to a floor manger Amanda and a supervisor by the name of drum roll please Alex... so now I know that the males that work there are all named Alex, He tells me that I CAN NOT EXCHANGE!! GET REFUND!! NOTHING and thank me for being a customer. oh and the email for corporate. THIS IS NO WAY TO TREAT CUSTOMERS..... Come on people the cell has never been touched, never turn on, still in box ALL I WANTED AND STILL WANT IS THE GIVE MY DAUGHTER HER XMAS GIFT THAT GOLD IPHONE 8+..... why is this so HARD to FIX??????????????? PLEASE PLEASE CAN SOMEONE ANYONE HELP??????????
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