Here is my case.
My data usage has been always below the cap. Now in December we were home more often and as such I was not so surprised when I got an email that my data cap will be hit soon. However, I was still suspicious because 1TB is A LOT of data.
Here is the data usage my Google Wifi mesh network shows me:
As you can see, this is far from 1 TB. So I was a bit baffled.
I disconnected all my Nest cameras and we reduced streaming services to a minimum. No uploading of backups etc. I can look at the data usage of each device. Now is Jan 2 and Comcast reports a usage of already 37 GB. My Google Wifi says 2.1 GB. Which makes a lot more sense.
I know you claim to be audited etc. That's however no proof of being correct. For sure I don't have time to fight with you. My contract is up for renewal in August. So if I really have to pay the surcharge, I will probably just cancel and switch to another, albeit slower, option.
Can you please PM me.
Edit: I can't seem to be able to include my screenshot. Maybe you have to approve it. It shows 390 GB of data usage (up and down) in Dec inside the Google Wifi App.
... View more