>first check is to use a smart phone and the Xfinity my Account app. select the TV tab. select the channel lineup link. are all the channels you expect shown in your subscription lineup shown? you won't see the numbered channels usijng a device not hooked up to your own home internet (stream app nor streaming website).
The answer to this question is now, for example my channel lineup lists local channels, news channels, things like true tv, discovery tlc and the rest as compared to my streaming channels which are again... 11 verisons of QVC and nothing of the above Xfinity-Comcast called me a few hours ago, they said they would try some things and call me back, well so far hours later no changes it's still the same situation, 11 brands of QVC and nothing else.
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Simple issue, my streaming choices have gone from just over a hundred (My account says 147 channels I'm a bulk account) down to just these. https://imgur.com/ym4jSK5 https://imgur.com/a/Qs0hTOm
Channel list is identical on home PC, on laptop on wifi, on phone using 4g using app or using home wifi. Also tried taking the laptop to a public xfinity wifi spot same issue channel list is the same. Tried chat which spent 40 minutes with me then gave me the traditional go away which is restart all my equipment and run away while I'm rebooting so I lost that chat session. Thing is I know this is an accout issue,tried to convience them of that fact but I don't seem to be able to get anywhere with tech support so maybe someone can point me in the right direct, is there email support of any kind?
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