Have been dealing with overages for data since June 2019. I don't do anything with my computer except occ. emails and some google inquiries (never any videos etc) I have had Comcast for 15yrs and have always had the limited 5gb of data and never went over more than a dollar or two in 15yrs. When I called customer service in July with $200 in overages she gave me the new Xfinity one with new remotes,boxes utube,netflix etc plus extra data all at a lower price than I had been paying. She forwarded the complaint to the secutity dept also. Fast forward to today (12/8/19) and I have spent 10hrs of my time trying to solve the issues. My service was disconected last week and the only number the phone would let me talk to was an auto pay and had to pay double what I owed just to get my phone working again. I'm a senior with no cell phone so very dangerous position to put a person living alone in. I have talked to many depts and even high level people and their supervisors during my 10 hr phone quest and no one can help me including the person I just talked to today from the # listed on this forum. The 3 people before her actually hung up on me. I think they get frustrated and hang up as they don't know what to tell me. My friends told me a call a TV investigative team as they sometimes are about the only ones that can help people after they've done all they can do. Guess that might be my next step as I don't want this to wreck the upcoming holidays wondering if I I will have a phone etc in an emergency.
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