Well heck, our internet usage "jumped" November 2019, (doubled overnight) and I was sure our antique router had been bot-hacked south of the DOCSIS modem....but no. After upgrading my router to modern and monitoring all internal usage after the modem for 7 days, I find that Xfinity puts my "usage" at 10X what actually passed through my router, as documented by my router reports......So a little research followed and this thread is not an uncommon one. Must be the modem is hacked? Also performed external port checks on this cable modem and it's as secure as they get. What does that leave? There could be an error in the billing system, and in fact no other explanation makes sense.
@coles1 wrote: Jessie helpfully locked the thread pertaining to this for being "off topic" after merging all relevant threads into the irrelevant terabyte thread. I thought we should still have a place to discuss this ongoing problem. I took 20 pages of documentation into a store today and was told all they could do was charge me 70 dollars to send out a tech. Out of desperation I conceded. Any thoughts? Anyone had any resolution yet? Some folks on Twitter seem to have made slight headway and had their accounts credited but aren't sure how to help since they seem to think they just got lucky.
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