I have spent 2 1/2 hours on chat this evening, and 45 minutes on the phone on hold for customer service, only to be "transferred" and disconnected. The level of customer service I have recived tonight is nothing short of abismal. The Chat Managers name is Ria Carla. The support agent in billing before that was Rafeal. Before that was Vaseem, and before them it was Amzad.
After spending 2 hours "trouble shooting" and trying to figure out why my online portal isn't giving me the option to change my billing due date, and having agents not only try to SELL ME PRODUCTS during this or telling me to do the same steps over and over again, my original issue of needing my automatic billing date moved to the 15th seems to be freaking impossible.
Oh - and the best part. Guess what the manager, Ria, tells me.
"The chat agents do not have the ability to chage the date"
Two. and. a. half. hours. on. chat.
Why don't the Agents know that?
Thats all she says. Nothing else. Is this really the customer service experience you provide?
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