I have had xfinity for over 10yrs. I've never come close to reaching a TB. I was using 500-600GB and that's just this year. My husband and I live alone our kids stop by every so often to visit and we stream Netflix (1080) and all other programming at (750). Such as Prime, or You tube TV. We don't game or really download very much except for updates for our IOS equipment. I watch 1 TV a day with the grand baby when she comes to visit. My router does show there is 7 things online (I watch, I phone, Roku main tv and Roku bedroom TV, my husbands I watch and I phone) however the only one using data is the Main TV. I've called several times and nibidy can explain it to me other than I need to pay $50 more a month fir unlimited? I'm so confused? We have friends that have xfinity that their kids game all night, never shut off the TV and they are always on their phones and watching YouTube videos. The difference between our friends and us is they rent xfinitys modem and we don't. We used to, but after having several technicians out to figure out why Netflix kept dropping the signal I decided to buy my own modem. As soon as I did this I started using triple the amount of internet WHY? No one at xfinity can explain to me why? I called last Thursday and was transferred several times, tried to sell me tv and hike phone and then tried to sell me unlimited data. WTH? I kept saying if they could explain to me why I'm using that much and I felt it was needed I'd upgrade, but I couldn't understand why all the sudden it's trippled. She couldn't explain it, put me on hold and then hung up. It was 48 minutes of my life wasted. And this is the 4th time I've called. I just need to figure out where and how am I using this much data. We went to Disneyland with their grand kids in December for a week. I unplugged the modem and I still used data while it was unplugged. I was told by xfinity that I needed to change my line and password. They changed the line and I changed the pass word and I still went over. Ugh!! Today we watched the super bowl. We did have 3 TVs streaming the super bowl and I calculated the internet we used (based on xfinitys website) that we used 50gb from 3:30pm to 8:30. How? We did not game, use our phones, or shop online. We just had 3 TVs streaming and none of them were streaming in 4K. I've contacted the modem company and the router company and they can't figure out how xfinitys is calculated their data use. I'm super bothered by this. I don't have time to babysit xfinity.
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I had so many problems with xfinity's modem. I had 4 technichians come to my home and gave me answers like "Your neighbor might be making toast" "Xfinity does not guarantee WIFI" "My home was built solid" "The railing in my home might be causing the WIFI to lose connection" "Theres too much noise on the line. So I'll install a amplifier" "The amplifier should have never been used it made matters worse" "I'm at the end of the line and Internet will be slower" I could go on and on with all the excuses I've been given. After doing research on my own I decided to buy my own Modem (Xfinity approved) and Purchase WIFI boosters for my home. I have had no issues watching Netflix or using the WIFI since purchasing my own modem. However I canceled my Cable TV and My home phone and I recieve an alert that I've almost reached my 1024TB. I had no idea what that meant. I've had Xfinity for the past 12yrs and I've never had this message before. I was informed that I am using a lot more Data than in the previous months. WHY? Xfinity could not answer that. We have 2 people that live in my home. We do not do any gaming of any kind. We watch You Tube TV and Netflix and occasionally stream music. Nothing different than what we've done over the past years. I disconnected everything, changed WIFI passwords, Disabled everything that was connected to WIFI and still my Data was going up. The only thing I did different was I canceled cable and home phone. And I purchased my own modem. Xfinity is giving me the run around and telling me its not there problem and I need to call Motorella. The maker of the Modem that I purchased. But everything looks fine on their end. So why all the sudden am I having Data issues? I noticed today that an Xfinity worker was outside my home today. Why? IDK? I'm super frustrated!! I have spent countless hours on the phone with Customer care and I get no where.
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