I am glad that I was able to find this thread because I thought I was the only one experiencing this issue. A couple of days ago, I logged in to check my data usage and I was surprised to find out that I supposedly, out of nowhere, went way over my limit for August and September. I tend to check my data usage every couple of weeks and I know for a fact that I did not use the amount of data that it shows for those two months. On average I tend to use anywhere between 650-850GBs and I make sure to avoid going over the limit. My data usage can be rather high some months but I am always on top of every single thing that goes on within my network. The last time I went over the limit was back in March of this year and even my notifications say so. If I truly passed the limit on August and September, wouldn't it let me know that I was getting close to the limit? I have notfications turned on. This is why I am 100% sure that I did go over the data limit for those two months. I know I also had one courtesy month left on my account and now it says I have none left, simply because of this issue. I called service and they said that they would open a dispute about this issue and that they would give me a call back in 24-72 hours. This was last Thursday and so far, I have not been called back. I want to know how I can resolve this issue.
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