My husband and I suspected long ago that Comcast was not calculating the data usage correctly and today we have kind of a proof: It's December 1st and at 7am he accidentally checked traffic usage because the app was open on his phone, just to find out that we "used" 11GB of traffic in 7 hours at night with 99% of our devices offline (yes our wifi is secure, no neighbors can leech on it).
So he called Comcast and went "up the suppot chain" just to get the last agent hang up on him after they promissed to "investigate" and nobody called back despite they eagerly asked for the call back number earlier. So we had a feeling that they made it look like we hung up just in case the calls are recorded or something.
And of course there was the same speech in the beginning from the initial agent: "You are not using our modem so we can't see which device on your network is using that much traffic".
Well, of course we are not giving comcast the ability to spy on us and we have our own modem and our own router with opensource firmware with an ability to monitor traffic. And guess what? The router shows about 500MB of traffic usage during the last 9 hours at the moment of this writing.
My huband is going to prepare to file a class action lawsuite against comcast so if any of you guys have any more supporting data, please post here. This artificial data cap is absolutely unfair, we believe that Comcast is "cooking up" usage data in their favor to push people to pay $50 for the "unlimted" traffic or pay overages and we intent to bring this practice to the end. Please support us.
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