My Dad is the owner of this account - I am posting this question on his behalf. He has all telecomm services from Comcast (Mobile, Internet, TV, Phone) and has been a loyal customer for 10+ years.
My parents were on a Carribean cruise. My Dad (who has a heart condition) had a cardiac incident and had to spend time in the ship's infirmary. While he was receiving treatment, the ship sailed into international cell phone range...which meant his cell phone started downloading data at international roaming rates. He incurred a bill of $1400 before he got back to his room to turn off his roaming and evacuated to Key West.
He called Comcast customer service, who gave him a minor credit, and then paid the bill in good faith.
<Edited> I would like Comcast to refund the amount that he paid in good faith.
Can anyone help? Any ideas?
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