I have long suspected that the usage meter was inaccurate. My family never came close to exceeding the cap then about 6 months ago we started reaching the cap about 2/3rds of the way through the month. This holiday weekend I am traveling so I decided to run a little test. A a data engineer, I know that it is not really possible even when streaming content 24/7 to use 1TB of data in 30 days. I decided to run a test. I turned off the power and unplugged my modem and router before I left on Tuesday afternoon. Since then (well over the 24 hours needed for usage meter to be accurate on the website according to Comcasts website and engineers) My usage continues to increase. I use my own modem, the last technician that I spoke to claimed that they could see and contact my modem and send a "reboot signal" to it. When I asked them for more information, they claimed that the modem had a clean "boot file". I asked for a timestamp on the supposed "boot file" and was told that they just retrieved it. When I told the escalated technician that my modem and router had been off for over 24 hours, I was put on hold. I was then told that I could have a technician come to my house and check my connection at my own expense. The meter continues to increase with no power and no connection to the modem or router. Customer service is not willing to help and I cannot get an explanation on how my usage is increasing without power to the modem or router at my house. This month I have incurred an additional $80 in overage charges. Is anyone willing to help a longtime customer?
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