I went over once again, I truely do not understand what else I can do. Watching video in 240p, removing devices all together from the network, and monitoring my traffic. The modem only used 990gb reported but the usage meter states 1195 GB. I am beginning to feel deciet in your practices. Again, I had no issues prior to October for two years.
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I am on the way of going over on the data cap once again. I hit the 50% data usage mark today. There is nothing else I can do. We never had an issue in 3 years prior to October. I am to the point of paying the early terminaiton fee. A representative from Chicago spoke with me, CSA, etc. I was informed my usage would be monitored by their team.
The only streaming happening in my house is YouTube TV and CrunchyRoll. This has been going on for the past 3 years. Our habits are the same and we have even lowered the amount of devices in the household. Our data usage has doubled in October, November, and now it looks to as well in December. I feel as if I am being scammed at this point.
I was suppose to have swapped over to the streaming service back in October but found out that all Samsung Displays 2015 or newer could not find the applcation. Therefore I was placed back onto my old plan. Firmware had to be applied to my boxes and they could not explain why. Since then my data keeps doubling. Why can I not get a response on how to fix the issue? Also I was told I could have unlimited data with the Xfinity modem. No, there is still a data cap of 1024 gb according to the website. No response from the representative.
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My data usage sky rocketed in Oct and Nov of 2019. My average usage prior was 650 gb per month with the information the usage calculator can provide. I almost went over in October and this month I have went over and it is not over. There are less devices being used since September in the house then these two months.
I asked the SQA CSR what applications will Xfinity/Comcast agree about the usage logs? The tech said only if I rented their modem. I stated I bought an Xfinity approved modem Arris. Since, I have redone all passwords and ran virus scans. I am still using massive amounts of data according to the data usage monitor.
The tech also stated it was my ondemand and DVR usage that could be causing my issue. I asked how is coax affecting my data usage to my modem? She began stating my smart TVs were the problem if they are connected. I stated RX/TX handshakes are not going to get me 200 to 400 GB increase on my data consumption. How is my ondemand and DVR recordings affecting my data cap they are on co-ax. I could have a DVR with no internet. She told me to clear the recordings and to quit using my computer, tablets, phones, etc. to view my DVR. We do not use our devices to view the recordings we use the DVR.
Again, I ran my anti-virus and my devices are clean. This all began when I was going to sign up for Xfinity Smart TV application instead of having boxes to save money. To find out not all Samsung 4k Smart TVs can download or find the Xfinity application. We had to cancel and continue to use the same boxes. To find out they had to perform a firmware update to get my boxes to work again. Something is fishy with Xfinity and I want some assistance. This is the first time I have ever went over my cap. I have one free overage month. Can a representative who actually knows something contact me?
I reached a CSR with no knowledge on the subject. All they could do was constantly read responses from their console. Also does Xfinity/Comcast respect the findings of network usage from WireShark, McAfee, etc?
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