Thanks for reply, they came three times, but the problem is really intermittent. I can not guarantee I could reproduce that problem every time they visit. Also, two of those technicians said they had to talk to their boss and fix that, but it has been 2 months, I'm still experiencing internet loss.
@EG wrote:
FWIW, the techs should be able to narrow it down and tell you if it is indeed a building wiring problem. If it is, it is out of Comcast's hands as it is the building owner's responsibility to maintain the internal building wiring / hardware.
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