well, I don't think it was Disney+ - Just streamed the latest episode of the Mandalorian (about 45 minutes) - and double checked to see that it was at 1080P (which that AppleTV has always been set at) and in the hour I was watching, the real time data usage for my entire network was 3GB for the inbound port from the Modem to my Security Gateway. (10PM central time to 11PM Central time).
I'd be very interested to see if there was a higher usage reported by the metering system.
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Thank you again for your assistance. I did receive call back from one of your associates who was very understanding and helpful. He told me that "the two free months for data overage are per calendar year" and that the calendar will reset in January, so there was no need to issue back a credit for the November overage because I will have two free months again automatically starting in January, and said he would email me the verbage that confirms that the free 2 months are indeed on a calendar year basis.
He also acknowedged that 350 GB of data in an 18 hour period was highly abnormal, since even streaming 1080P content is approximately 1GB per hour.
He also told me that while there has not been an official recognition that a similar issue to what happened in the September timeframe, based on the number of calls he has been experiencing on this topic, he would not be surprised if there actually were a similar issue.
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@ComcastTeds, thank you for your response. I do see that a credit was applied (effective yesterday) for $50, though I would have preferred to have my "free" overage month restored, but thank you for that.
I think my biggest concern is really wanting to truly understand what exactly is / was driving this, especially since the largest data consumption reported was over a very short period of time (11/19 - about 350 gb) - and based on the notices I received, this seemed to happen overnight - so this doesn't seem very logical.
In digging into things a bit more, I would offer a suggestion to you, the Xfinity team, and to others here in the forum, that one possible cause - and has been reported elsewhere on the internet - is that Disney+ was reported to be driving high bandwidth usage.
I did order Disney+ the weekend prior to the large spike in data consumption, but only watched two issues of the Mandalorian. That's it. The only thing I can think of is that the Disney+ app on my AppleTV (which is only set to do 1080P video) - could be pulling in "streaming" data, even though I was not watching anything.
So while it does not seem logical, I would suggest to others to see if you ordered Disney+ and if so, would suggest that perhaps there is an issue with the App where it is pulling data even when video is not being actively "watched."
I really don't know if that is the cause or issue, but I did re-boot my AppleTV as part of my own attempts to diagnose the root cause here, and that did seem to drive a decrease in data consumption. I just can't seem to wrap by brain around 350GB of streaming to one device in a 12-18 hour period.
I hope this may provide some additional insight to the team, and to other customers here.
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As has been the case with many in this forum, there are promises of action, but nothing is done. I waited until 12:42 AM before responding to you, but yet again, no contact from the resource(s) who you indicated would be contacting me on Monday. No phone calls, emails, or texts.
As others are reporitng the same problems, with the same shaped graphs showing severe spikes in November usage, it certainly appears to be more than just a case of a number of people suddenly using more data than they did previously.
I am anxiously awaiting Comcast to reach out to me as previously promised to discuss and explore this situation.
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Thank you for your reply, but now, 6 days later, no one has reached out to me either by email or phone, in spite of your note that you reached out to a colleague to follow up. In examinig my home network, it appears that at the points in time of the extremely high usage (concentrated over a several day period that seems to coincide with others' experiences), there was SIGNIFICANT data traffic to my inbound gateway (passing through the modem, that did NOT pass through my security gateway, which exists on my side of the modem. That, to me, seemingly indicates that either the process for monitoring data is somehow causing excess data usage, OR that there are attempts to breach a network that are being stopped by my security gateway, but are not being originated from within my network.
I'd be happy to discuss with someone on the comcast team - but as I mentioned - no one has contacted me.
Has Comcast looked into whether or not some / all of these massive fluctuations in data usage are something along the lines of DDOS attacks pointed at specific IP addresses / modems?
Give the massive amounts of data usage being reported in this forum / thread (e.g. - 208 GB in 14 hours in my case - overnight on 11/19 to 11/20, it seems like that could be a cuplrit - as there is no way (to my knoweldge at least) I could have done that overnight.
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@ComcastTeds , add me to the list as well!
On Tuesday (11/19) at 8:55 PM Central, I received the message "You've used 90% of your 1024GB data plan." Then, the following morning (Wed 11/20), at 6:41 am, I received the "You've used 100% of your 1024 GB data Plan", and then at 10:56 am, I received "You've used 1128 GB, 104 GB more than your 1024 GB monthly data plan"
To supposedly use more than 200GB in a period of 14 hours seems completely impossible, even if I were trying to burn through it all.
I've examined every device for traffic / usage, and while my AppleTV 4K (which some people have reported as being a data hog, even when not being used) did appear to have several apps open (no shows being watched), that seems impossible. (Note, the device is hooked up to a 1080P TV - which was turned off the entire time) so even if it were streaming in the background, it should not have been at 4K sizing.
Please let me know if you need more information to investigate. Not using X1 / Xfi - but do have an enterprise grade network system that allows me to examine individual usage by device.
I'm concerned that - based on what Comcast is measuring - I've now lost one of my free overage months - but given all that is being reported here - it seems that I've been a victim of the same situation that has been reported - a monitoring bug.
Please confirm and let me know how the overage "free month" will be restored.
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