We are curous to know if any other customers have experiened this same issue.
We have been Comcast customer for 18 years. Our bills for home wifi (data) have always been consistent. Our data useage as been the same every month. Then on October 1, we switched our cellphone service from Verizon to Xfinity. (Much cheaper.) Suddenly our home data usage quadrupled. We went from around 300 MBs a month to 1300MB in one month.
We called Comcast to discuss. No one could help. Requested to speak to supervisor. Said there was not one working that day. <cough> Then we were told to call Comcast Security. We did. Again, no one could help us. The poor young man could not speak English and could only read from the prepared dialog. Asked to speak to supervior. Again told that they would have to check. Didn't know if one was on duty. <rolling eyes> So, we went to the Comcast/Xfinity store and talked to them. They are just as baffled as we are. Nothing has changed. Same equipment. Same service. Same everything. However, just to be sure, we changed passwords on anything that connects to the router. Meanwhile, our data useage is excessively high again this month. And we can do nothing about it.
Has anyone here expereinced the same issues? Any suggestions of what we might be experiencing? We appreciate your assistance.
We also switched to Xfinity mobile, with service starting in September...
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According to the data meter my house has used 2.7TB of data, including an insane 1TB in a single 24 hour period on 11/18. Prior to October, when I was offered a speed upgrade, I have always been below 700GB a month. Since upgrading We have seen huge spikes daily, 100GB, 300GB, 500GB and now 1TB. I have made multiple phone calls where I’ve been asked if I know that streaming and video games use a lot of data.... There have been no device or usage changes in my house other than the modem to take advantage of the upgraded speed. I’m am literally pulling my hair out trying to track down the data use on my network. All of my PCs have been checked for viruses/malware/etc. and my router is showing about 10-13GB used by the devices connected. I am disconnecting my modem tonight and will check the data usage on Comcast’s meter Thursday morning before reconnecting. From there I guess I’ll reconnect a device daily to find if the data usage culprit is real or imagined by this stupid meter. Don’t know why I expected Comcast to help me find anything since they just want me to pony up an extra $50 monthly...
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