My data also spiked in the wake of being told my speed would be increasing. As part of this nonsense, Comcast somehow managed to remove the settings in my account that I had set to give me 50, 60, 70, 80, and 90 percent warnings. All I got was a 90 percent warning, and a violation of the cap a few days later.
I started monitoring my traffic from the router (every single thing in my home that connects does so through the router) and I am nowhere near the usage Comcast claims. Curiously, all past data usage is wiped from my record.
This is so very clearly a failure on Comcast's part that I barely know what to say. I want my overage month restored, and I want the data I actually use to be counted. It's bad enough that we have this data cap to begin with, but when Comcast can move in behind it, <Edited>
You have the chance to address it. Please do so.
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