Same concern here. Although it seems that local markets are different. For my Denver techs, I was told they pride themselves on a 24hr turn around, but that it could take as long as 72hrs. But I do have to say the tech that came to my house told me to keep calling in and reporting slow speeds after the 72hrs if the problem isnt corrected.
Side note: If the mainline is really the impacted element there are likely other customers impacted. If you are friendly with your neighbors you might be able to convince them to call in to report slow speeds as well. If only 1 of 10 neighbors actually have poor signal it will make it more of a priority to repair equipment when more customers are impacted and reporting it.
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