I've called and chatted Xfinity support several times about this, hoping I get a different answer or solution here.
I was a user on a famiy member's Xfinity account
I bought the house, opened a new Xfinity account for my TV, internet, and phone
The family member's account that I was a user on is now cancelled, but it is somehow attached to my new account
Now, when I try to access different services, like Xfinity Mobile, I'm told that I'm not the primary account holder - which I am
I want, and should have, absolutely nothing to do with my family's previous account, and nobody seems to be able to help me remove it.
Does anyone have a solution? It's really frustrating!
... View more