This problem just reared its ugly head with my account last night.
About 3 hours of my life wasted on tech support phone calls and even more reading forum posts and still no resolution. "advanced repair" told me they are contacting engineering.
I've spoken to three different tier 2 techs. Tonight's calls ended with a conversation with a tier 2 supervisor. He assured me they tried an 'account refresh', 'account refresh for apps', and the 'deep background refresh' as mentioned by the users in this forum. I emailed them screenshots of what was happening and links to this forum thread, but they still couldn't solve the issue. The only useful information I got from them tonight was the supervisor stating that MANY internet-only customers like myself were having issues with HBO Go. We only have internet and the included Stream access, no traditional cable TV service since switching to Sling a couple years ago.
Not sure where to go from here. Hopefully engineering has some tricks up their sleeves.
... View more
