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About antonioward
since
10-18-2019
11-20-2019
antonioward
Frequent Visitor
7
Posts
1
Kudos
0
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11-10-2019
07:58 PM
@tradesman22 wrote:
I was able to fix this issue through the following steps:
1) I went to the Xfiniy login page and selected "forgot username".
2) I selected the "Confirm phone number" option. I received a text verification and confirmed the number.
3) I was then prompted to enter my physical address. After entering, the page said I hadn't made a username yet for this address, so I clicked continue.
4) After being prompted for an email address for the username, I entered the SAME email address that I used to make my original account with my internet order. When I did this, the website said "We found an account with this email, would you like to login and link these accounts?". I clicked yes and logged in with my existing account email.
5) After logging in, the account linked succesfully and redirected me to a now correctly functioning my account page, where I could see my bill, plan, etc.
TL;DR: When you order an internet plan online and make a new account at order time, the Xfinity website doesn't correctly link your physical address to your My Account at the time of order.
I don't even see an option to "confirm phone number" so I'm not sure what to do. It asks me to create a new account but will not let me use the email and phone number (my ONLY number) because it's already associated with an account. There is no legitimate fix for this.
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11-10-2019
07:55 PM
I've had the same issue for over a month. Don't forget to pay your bill otherwise they'll come after you even though you can't view your account information. I've reached out to multiple Xfinity support members and there is still no resolution. I've also tried user-created workarounds which also have not helped me. Their system isn't properly configured whatsoever for online activation. It's sad.
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10-30-2019
01:21 AM
1 Kudo
I also have the exact same issue and have received no solution from anyone at Xfinity. I have reached out via phone, text chat, and have attempted Xfinity Assistant and callback but both give me an error.
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10-30-2019
01:19 AM
I also have the exact same issue. I think it's not associating the account with a service address and therefore will not get rid of that message. Hopefully they resolve it soon as my bill will be due.
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10-30-2019
01:18 AM
Hello,
I have had Xfinity service since October 4th, 2019. I received the link in my email to get started with my account and signed up using my primary email address. When I logged into my account after creation, I received a message that said "Thanks for your purchase. Your account and services are being set up. Check back soon." or something to that effect. It has been 25 days and I am still unable to access my Xfinity account. It seems as if my account isn't associated with my address because when I go back to the "Get Started" email and put in my address, it says there is no account associated and that I should create one. Well, I would, but both my mobile phone number AND primary email address are being used by the account I thought I had created for my service address. Is there a way to delete my old account or link my account to my service address?
Thank you.
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10-28-2019
09:12 PM
I am still encountering this message. It's been almost a month. I cannot access any form of support either. I try to get a callback and the page errors out. Chat doesn't load for me either. Afraid to drive all the way to an Xfinity location to be told they can't access my account or do anything. Not entirely sure what to do at this point.
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10-18-2019
09:11 PM
I purchased Xfinity internet service on October 5th and have been using my service since. However, when I attempt to login online to view my bill and account information, I get redirected to https://customer.xfinity.com/#/no-account with the message "Thanks for your purchase, Antonio! We're getting your account set up. Check back soon to track and activate your services." How long does this process take? It feels abnormally long, as the email explicity stated "Login to your account and view all of your features."
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