About mshowman

Recently switched from just internet service with a SB6190 modem (which had flawless service for years) to internet + TV. I went with the xFi and  TG3482G since the unlimited data was cheaper (which I use thanks to Nest cams and Hulu).   Self-installed over the weekend. TV has been fine this week, and internet was fine until yesterday when the connection started droping every few hours, then every hour, now about every 15 minutes. When it drops, the connection stat tables in the modem go empty and the modem light flashes. Its down for about 30 seconds then comes up on it's own.   I checked all the interior wiring, the legs are all open circuit when disconnected, and about 76-78ohms when a 75 ohm terminator on one side, and out to the exterior box as well. Tried a couple  different splitters as well (1 and 2ghz) and just connecting to the modem with the same results. Was in bridging mode and now in router mode.   No reports of local outages. Terrified of explaining this via a support phone call.   All the various stats: Cable Modem HW Version: 13 Vendor: ARRIS Group, Inc. BOOT Version: 0.2.15.573854 Core Version: 3.7.0.7 Model: TG3482G Product Type: XB6 Flash Part: 4095 MB Download Version: 7.1.1.1.69     Downstream Channel Bonding Value Index 20 0 17 18 19 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47   Lock Status Locked NotLocked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Frequency 489000000   471000000 477000000 483000000 495000000 507000000 513000000 519000000 525000000 531000000 537000000 543000000 549000000 555000000 561000000 567000000 573000000 579000000 585000000 591000000 597000000 603000000 609000000 615000000 621000000 627000000 633000000 639000000 645000000 651000000 657000000 611600000 SNR 40.366287   40.366287 40.366287 40.366287 40.946209 40.366287 40.366287 40.366287 40.366287 40.366287 40.366287 40.366287 38.983261 40.366287 38.983261 40.366287 40.366287 40.946209 38.983261 40.946209 38.983261 38.605377 38.983261 38.983261 38.983261 38.983261 38.605377 38.605377 38.605377 38.605377 38.983261 NA Power Level 0.599998   0.500000 0.299999 0.400002 0.700001 0.900002 0.799999 0.500000 0.500000 0.599998 0.500000 0.500000 0.400002 0.599998 0.700001 0.700001 0.500000 0.900002 0.599998 0.200001 0.299999 0.500000 0.599998 0.700001 1.200001 0.799999 0.700001 0.900002 1.000000 0.000000 0.000000 NA Modulation QAM256 UNKNOWN QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 OFDM   Upstream Channel Bonding Value Index 1 2 3 4 Lock Status ACTIVE ACTIVE ACTIVE ACTIVE Frequency 23700000 17300000 36500000 30100000 Symbol Rate 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec Power Level 48.770599 49.270599 46.770599 48.520599 Modulation 64QAM 64QAM 64QAM 64QAM Channel Type US_TYPE_STDMA US_TYPE_STDMA US_TYPE_STDMA US_TYPE_STDMA   CM Error Codewords Unerrored Codewords 12722 559030611 12723 12723 12723 12723 12723 12723 12723 12722 12723 12723 12723 12723 12723 12723 12723 12723 12723 12723 12723 12723 12723 12723 12723 12723 12723 12723 12723 12723 12723 12723 Correctable Codewords 0 3735936685 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Uncorrectable Codewords 0 3735936685 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0     ... View more