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About nickp1
since
10-11-2019
01-16-2021
nickp1
Contributor
32
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62
Kudos
0
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11-29-2020
12:32 PM
I must say I have posted my share of negative responses regarding Comcast's "business model" of the deletion of channels when under contract. That said, I had an issue with my modem and had to call customer sevice about 3 times (no fault of Comcast), each time after going through the automated voice prompts the longest I had to wait to speak to a live person was maybe 5 minutes, very positive. ALL the customer service reps that I spoke with were friendly, helpful, courteous and really tried to resolve my issue, even if we got disconnected they called me back. I was really impressed that maybe things are changing for the better. The negative, my modem was faulty and I had to exchange it by going to a Comcast store about a 30 minute drive one way. When I got home with the "new/refurbished" modem the threads on the coax cable nub were almost totally stripped bare, no way to connect the cable, so I had to make another trip to the store for another modem (it works !!!). Seems like a a little compensation from Comcast would be nice for such a silly reason that took up half my day.
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11-25-2020
10:58 AM
1 Kudo
There have been numerous posts from us frustrated customers regarding this removal you should read. We the customers will not receive any type of compensation at all. The following shows Comcast can change just about anything in the service agreement (which you can find through your Comcast account) we customers agreed to when sigining up with Comcast. COMCAST AGREEMENT FOR RESIDENTIAL SERVICES CHANGES TO SERVICES Subject to applicable law, we have the right to change our Service(s), Xfinity Equipment, rates and charges, at any time with or without notice to you. We also may rearrange, delete, add to, or otherwise change programming or features or offerings contained in the Service(s), including, but not limited to, content, functionality, hours of availability, equipment requirements, speed, and upstream and downstream rate limitations. We may deliver any notice concerning changes to the Service(s) and our relationship with you, including notice of any change to this Agreement, in any one or more of the following ways, as determined in our sole discretion: (1) by posting it on www.xfinity.com or any other website about which you have been notified; (2) by mail or hand delivery to your Premises; (3) by e-mail to the e-mail address for your account in our records; or (4) by including the information on or with your bill for Service(s). You agree that any one of the foregoing will constitute sufficient and effective notice under this Agreement. Because we may from time to time notify you about important information regarding the Service(s) and this Agreement by these methods, you agree it is your responsibility to regularly check your postal mail, e-mail, service texts, and all postings at www.xfinity.com or any other website about which you have been notified. If any material change negatively affects your Service(s), you have the right to cancel your Service(s). Your continued receipt of the Service(s) for more than 30 days after the change, however, will constitute your acceptance of the change.
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09-05-2020
04:32 PM
7 Kudos
I know the Starz/Encore drop was to happen months ago and I posted my displeasure about it then on this forum. But when I agreed to this "contract" I have, it included the Starz/Encore package at no charge so I don't consider this as an "extra" . I can not recieve EPIX the channel says I have to subscribe of course for a fee, so how is that an "extra". I have received the ScreenPix package since the announcment change but I already stated my opinion the quality of that package. I realize per the contract Comcast can change and alter basically anything at least involving programming without any form of compensation to frustrated customers. Just considering the movie channels I have lost (not even talking about the issues with WE, WGN, ID. etc..) since my "contract" were MGM, Retro, soon MoviePlex and all Starz/Encore packges. And I now have to pay a fee to recieve TCM. Not what I would call a fair treatment by Comcast. My post was asking the other customers on this forum if they felt as betrayed as I that a powerful company with millions of customers that could have chosen to take a leadership role, ethically or at least reasonable customer understanding/compassion, but instead opted for the most financial gain regardless of the consquences to the customers.
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09-04-2020
11:02 AM
17 Kudos
Today 9/4/2020 checking my September billing statement I will be losing all StarzEncore channels and also MoviePlex on Oct 27,2020. Having the digital preferred package I have been recieiving these channels since the onset of my "contract" over 1 & 1/2 yrs. (I am a 20 yr Comcast customer) Will there be any compensation from Comcast since this is NOT the "contract" I had agreed to sign besides providing inferior Streampix channels, of course NOT, unless I sign a subscrption to recieve Strarz (of course price NOT listed on the bill). Since TCM was my favorite channel I also had to sign up for the Sports and Entertainment package another jab by Comcast. Anyone else feel this is a common unethical and deceitful way of Comcast business practices. This is the note on my bill: Effective October 27, 2020, StarzEncore, StarzEncore Westerns, StarzEncore Black, and StarzEncore Action will only be available with a subscription to Starz. They will not be included with Digital Preferred/Preferred. For more information about this change, visit xfinity.com/EncoreChanges. Effective October 27, 2020, MoviePlex will no longer be available.
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06-16-2020
03:40 PM
I am also paying for the sports and entertainment add on because of the loss of TCM, if that is a requirement for obtaining the ID channel which I do have back.
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02-21-2020
03:21 PM
I don't know if this will temporarily help others to veiw, but I just checked this site entering my zip code and I am getting all the Hallmark HD channels listed for my zip code through Comcast.
https://www.hallmarkchannel.com/channel-locator
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02-21-2020
01:34 AM
1 Kudo
Hi, this is not a channel I usually watch but I just checked and I am receiving this channel 1458 Hallmark HD, I also checked Hallmark Drama that I read some customers are having problems with and I am receiving this channel also.
I have TV preferred but I also am paying for the "sports and entertainment package" to get TCM, if there is any relationship to this situation.
Hope this infohelps you folks.
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02-19-2020
04:43 PM
I recieved an email today 2/19/2020 from xfiniity/comcast stating "great news, changes are coming to your xfinity voice service". After experiencing so many negative changes in TV programming, billing and customer service. Whenever I see a "great news" from xfinity/comcast red flags immediately come to mind because it is usually not a good thing for us the customers.
This is the first time I have even checked phone forum posts thinking how many issuses can there be with the phone, gosh my ignorance in reading SO many issues customers are having just like with the rest of comcast/xfinity services.
I have a triple play package with voice land line sevice and in the email it states how to activate the anonymous call rejection feature, I also looked at voice services and see there is a call screening feature that can be activated.
My question, is there a charge to activate one or both of these features now or in future billing as possibly a "voice service supplemental fee" or some such name. Also, if activating either of these features does this change/alter my existing contract in any way?
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02-03-2020
08:11 PM
2 Kudos
Well viewing todays 2/3/2020 PDF statement (Feb-March billing cycle), I lose MoviePlex in March that was included in my original contract.
Soon I am sure I won't have any movie channels left to watch.
Thanks Xfinity.
Effective March 24, 2020, MoviePlex will no longer be available through Xfinity.
The Regulatory Cost Recovery fee is neither government mandated nor a tax, but is assessed by Comcast to recover certain federal, state, and local regulatory costs. Information on programmer contract expirations, which could affect our carriage of the programmer's channels, can be found at https://my.xfinity.com/ contractrenewals/ or by calling 866.216.8634
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01-13-2020
05:15 AM
Thanks for the info Rob, hopefully this will help everyone trying to find the list for their "sports and entertainment package".
Since I never received a response to my previous request it was obvious there is no such listing online.
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01-03-2020
01:47 PM
Ok but still the Comcast CSR's were responding to the June/2019 thread using as reference the Jan/2019 statement.
Then can you advise me where I can go in the xfinity site to show ONLY the channels listed for the "sports and entertainment package" that I am paying.
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01-03-2020
11:59 AM
I have unsuccessfully searched xfinity's site trying to find what channels are included in my "sports and entertainment package" since I only signed up for this package to receive TCM. I say my package because the channel availabilty and channel numbers understandably vary in different areas. I did find a thread "sports and entertainment package" using the community forum search (5th thread) from 6/1/2019-6/7/2019 that (5) comcast employees responded. The most reasonable response was to check Jan/2019 billing statement that lists MUCH information (my statement is 17 pages long) and it does show my channels in the sports and entertainment package with the exception of the popular fairly recent move of TCM to this package.
I have NO clue on how I would have found this information if I wasn't able to view this previous billing statement.
It seems ridiculous to have to go through this process but I hope this may help you.
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12-24-2019
11:16 AM
8 Kudos
So, " The ID channel was removed long ago as Comcast no longer has a contract with them to carry the channel." And yet today 12/24/2019 I examine the shop/upgrade link at the xfinity site showing a triple play package and checking the full list of channels it clearly shows the ID and WE channels listed with a blue dot indicating that I would be receiving these channels as part of the offer.
Would you at least admit this is deceitful and unethical.
Investigation Discovery
Investigation Discovery HD (Investigation Discovery)
WE tv
WE tv HD (WE tv)
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12-13-2019
07:38 PM
3 Kudos
The below paragraph was posted by a "gold problem solver". I followed his directions and was able to view my channel lineup. I went through every channel on the TV and I am getting the channels exactly as listed.
Something positive for a change.
When you log in to https://customer.xfinity.com/#/services/tv (My Account, Services, Manage TV) and click "View your channel lineup" under Common Solutions, the resulting lineup page should have a Print link in the upper right corner that produces a PDF copy of your channels.
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12-13-2019
05:51 PM
Thank you BruceW, I did as you decribed showing my channel lineup and I went through every channel listed and I am receiving the channels exactly as shown.
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12-10-2019
07:53 AM
My broadcast fee is being increased by $6.20/month along with other price increases as I read ALL the pages of my PDF statement for Dec-Jan.
On pages (5-6) it shows Comcasts explanation of the increases and the fees I will be charged as of Jan 1, 2020.
https://billfixers.com/blog/broadcast-tv-fee
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12-03-2019
09:29 PM
6 Kudos
I have previously posted regarding TCM, TCM Encore and customer agreement, and more channel losses. I was able to view my PDF statement for (Dec-Jan) today with some interesting information regarding my price increases and channels losses (page 5-6 on my statment). Effective Jan 1, 2020 my monthly broadcast fee will increase by $6.20, Blast $3.00 and Internet/Voice and equipment rental $1.00. Comcast does post a note explaining their price increases, read the last paragraph carefully and if I read it correctly the Blast increase I will not be charged until my agreement has expired. To sum up, I will be losing numerous Encore channels 12/10/2019 with all of Encore removed 12/31/2019 and as of Oct/2019 forced to pay $9.95/month to watch TCM, and as of January 1, 2020 I will be paying at minimum $7.20/ month more. $17.15/ month more total for being a loyal customer since 2002, NOT the contract I agreed to originally.
I have come to realize Comcast corp is ONLY and STRICTLY about MONEY and nothing else regardless of their ads or statments. When my contact is expired I will not only cut the "cord", but melt it, shred it destroy it any way possible. I was going to write to Comcast corporate but it really does not matter because their thinking is go ahead and leave we have Millions of you saps anyways. Below is an interesting link about Braodcast TV fees.
https://billfixers.com/blog/broadcast-tv-fee
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11-30-2019
07:46 AM
4 Kudos
I made several calls to customer service regarding the loss of channels with no adjustments to my bill. I posted here also and this is Comcast reply
You are free to cancel your service[s] at any time, but if you are in a contract you will still pay the early termination fee.
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11-14-2019
10:11 AM
2 Kudos
I now check the bottom of my bill daily for notes from Comcast.
This information was added and if I lose these channels will my bill be reduced ?
Of course NOT as I am locked into the "agreement".
Information on programmer contract expirations, which could affect our carriage of the programmer's channels, can be found at https://my.xfinity.com/ contractrenewals/ or by calling 866.216.8634
We expect that we will be able to reach an agreement with the owners of these channels to continue carrying them well into the future.
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11-08-2019
08:43 AM
Effective December 10, 2019, Comcast will no longer carry Starz Edge, Starz in Black, Starz Comedy, Starz Cinema and Starz Kids & Family. For more information about this change, visit xfinity.com/StarzChanges
Effective December 10, 2019, Comcast will no longer carry RetroPlex, IndiePlex, Encore Classic, Encore Suspense, Encore Family and Encore Español. For more information about this change, visit xfinity.com/EncoreChanges
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10-13-2019
08:15 AM
8 Kudos
We are long time customers since 2002 and have had numerous issues with Comcast as I guess most do with their providers, but this removal of TCM and being FORCED to pay for an upgrade that we have NO interest in besides TCM is the last straw. We are now paying for the "upgrade" but when our "contract" expires we will leave this company and NEVER come back.
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