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About nickp1
since
10-11-2019
07-06-2020
nickp1
Contributor
28
Posts
37
Kudos
0
Solutions
06-16-2020
03:40 PM
I am also paying for the sports and entertainment add on because of the loss of TCM, if that is a requirement for obtaining the ID channel which I do have back.
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04-30-2020
09:18 AM
This was posted by a gold problem solver and it helped me.
Hope it helps you also.
This sometimes happens to me when I follow the "View Bill Details" link and click "Print/Save Statement (PDF)". When it does, I go to the "View Bill History" link on the main Billing page, and click the "View PDF" link on https://customer.xfinity.com/#/billing/past-statements . That usually works, but sometimes I just have to wait a day or two until Billing gets its act together.
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02-21-2020
03:21 PM
I don't know if this will temporarily help others to veiw, but I just checked this site entering my zip code and I am getting all the Hallmark HD channels listed for my zip code through Comcast.
https://www.hallmarkchannel.com/channel-locator
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02-21-2020
01:34 AM
1 Kudo
Hi, this is not a channel I usually watch but I just checked and I am receiving this channel 1458 Hallmark HD, I also checked Hallmark Drama that I read some customers are having problems with and I am receiving this channel also.
I have TV preferred but I also am paying for the "sports and entertainment package" to get TCM, if there is any relationship to this situation.
Hope this infohelps you folks.
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02-19-2020
04:43 PM
I recieved an email today 2/19/2020 from xfiniity/comcast stating "great news, changes are coming to your xfinity voice service". After experiencing so many negative changes in TV programming, billing and customer service. Whenever I see a "great news" from xfinity/comcast red flags immediately come to mind because it is usually not a good thing for us the customers.
This is the first time I have even checked phone forum posts thinking how many issuses can there be with the phone, gosh my ignorance in reading SO many issues customers are having just like with the rest of comcast/xfinity services.
I have a triple play package with voice land line sevice and in the email it states how to activate the anonymous call rejection feature, I also looked at voice services and see there is a call screening feature that can be activated.
My question, is there a charge to activate one or both of these features now or in future billing as possibly a "voice service supplemental fee" or some such name. Also, if activating either of these features does this change/alter my existing contract in any way?
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02-03-2020
08:11 PM
2 Kudos
Well viewing todays 2/3/2020 PDF statement (Feb-March billing cycle), I lose MoviePlex in March that was included in my original contract.
Soon I am sure I won't have any movie channels left to watch.
Thanks Xfinity.
Effective March 24, 2020, MoviePlex will no longer be available through Xfinity.
The Regulatory Cost Recovery fee is neither government mandated nor a tax, but is assessed by Comcast to recover certain federal, state, and local regulatory costs. Information on programmer contract expirations, which could affect our carriage of the programmer's channels, can be found at https://my.xfinity.com/ contractrenewals/ or by calling 866.216.8634
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01-13-2020
05:15 AM
Thanks for the info Rob, hopefully this will help everyone trying to find the list for their "sports and entertainment package".
Since I never received a response to my previous request it was obvious there is no such listing online.
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01-03-2020
01:47 PM
Ok but still the Comcast CSR's were responding to the June/2019 thread using as reference the Jan/2019 statement.
Then can you advise me where I can go in the xfinity site to show ONLY the channels listed for the "sports and entertainment package" that I am paying.
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01-03-2020
11:59 AM
I have unsuccessfully searched xfinity's site trying to find what channels are included in my "sports and entertainment package" since I only signed up for this package to receive TCM. I say my package because the channel availabilty and channel numbers understandably vary in different areas. I did find a thread "sports and entertainment package" using the community forum search (5th thread) from 6/1/2019-6/7/2019 that (5) comcast employees responded. The most reasonable response was to check Jan/2019 billing statement that lists MUCH information (my statement is 17 pages long) and it does show my channels in the sports and entertainment package with the exception of the popular fairly recent move of TCM to this package.
I have NO clue on how I would have found this information if I wasn't able to view this previous billing statement.
It seems ridiculous to have to go through this process but I hope this may help you.
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12-24-2019
11:16 AM
8 Kudos
So, " The ID channel was removed long ago as Comcast no longer has a contract with them to carry the channel." And yet today 12/24/2019 I examine the shop/upgrade link at the xfinity site showing a triple play package and checking the full list of channels it clearly shows the ID and WE channels listed with a blue dot indicating that I would be receiving these channels as part of the offer.
Would you at least admit this is deceitful and unethical.
Investigation Discovery
Investigation Discovery HD (Investigation Discovery)
WE tv
WE tv HD (WE tv)
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12-22-2019
02:22 PM
This is another example of Comcast acting as a deceitful and unethical corporation.
I just checked Comcast offers for new residential customers and listed is the exact plan that I am locked into my contract (Blast interent, Preferred TV, and Xfinity voice) now at $120.00/month with NO term agreements. Checking the Preferred TV full list of channels of this offer it clearly shows ID and WE channels marked indicating to any reasonable person that these channels are included AT NO ADDITIONAL CHARGE in the package, kind of deceitful advertising.
Of course Comcast has pricing and other info page.
Restrictions apply. Not available in all areas. I wonder if there is any area that would have Preferred TV with ID and WE included at no additional charge, and if so WHY?
Also the ever popular: Pricing subject to change.
Pricing & Other Info
Restrictions apply. Not available in all areas. New residential customers only. Limited to Preferred TV, Blast! Internet, and Xfinity Voice service. Paperless Billing and Automatic Payments required, otherwise monthly service charge automatically increases by $10. Discount will appear on statement within 45 days of enrollment. Kit offer for kit serviceable locations only. Limit one kit per customer. Equipment, installation, taxes and fees, including regulatory recovery fees, Broadcast TV Fee (up to $14.95/mo.), Regional Sports Fee (up to $8.75/mo.) and other applicable charges extra. Pricing subject to change. Service limited to a single outlet. May not be combined with other offers. TV: Limited Basic service subscription required to receive other levels of service. On Demand selections subject to charge indicated at time of purchase. Not all programming available in all areas. Internet: Actual speeds vary and are not guaranteed. For factors affecting speed visit www.xfinity.com/networkmanagement. Xfinity hotspots included with Xfinity Internet Performance (and above). Limited hotspot access included for Performance Starter and below. Available in select areas. Voice: If there is a power outage or network issue, calling, including calls to 911, may be unavailable. 30-Day Money-Back Guarantee applies to one month’s recurring service and standard installation charges up to $500. ©2020 Comcast. All rights reserved.
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12-20-2019
02:26 PM
You came through again BruceW and I thank you. I followed your directions and was able to view my statement. Thanks again
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12-20-2019
10:14 AM
I have been using Google Chrome from my desktop. I just tried it again and the message was:
Error, Failed to load PDF document.
I logged in using Edge from my desktop and the message was:
Oops! Looks like PDF is empty.
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12-20-2019
06:31 AM
I check my PDF statement daily to see if Comcast adds notes about price increases or channel losses mid billing cycle. I haven't been able to view my PDF statement the last 3 days when I can open all my other PDF files.
Anyone else having this problem?
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12-13-2019
07:38 PM
3 Kudos
The below paragraph was posted by a "gold problem solver". I followed his directions and was able to view my channel lineup. I went through every channel on the TV and I am getting the channels exactly as listed.
Something positive for a change.
When you log in to https://customer.xfinity.com/#/services/tv (My Account, Services, Manage TV) and click "View your channel lineup" under Common Solutions, the resulting lineup page should have a Print link in the upper right corner that produces a PDF copy of your channels.
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12-13-2019
05:51 PM
Thank you BruceW, I did as you decribed showing my channel lineup and I went through every channel listed and I am receiving the channels exactly as shown.
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12-12-2019
09:41 PM
1 Kudo
I, and I believe like many long time and new Comcast customers feel very betrayed from Comcast with their treatment of us these past few months regarding the price increases, channels losses and what I feel as deceitful and unethical business practices. Many/most of us are in a contract (that totally favors Comcast) but we honor with our on time payments for the services we had agreed. The situation escalated for me when Comcast moved TCM (which I have had in a package since 2002) to the Sports and Entertainment with an increase in price, not a reduction in price for losing my favorite channel. My package has now lost or will be losing more channels again with no compensation except an inferior replacement of channels. The deceit the way my PDF statement list page 1-4 with a big open space on the bill until there is pages 5-6 showing Comcast note and more price increases listed last. When a customer changes a plan that increases their bill we are charged immediately, but when there is a credit or decrease in the bill we are told to pay in full and the next bill will be prorated, giving Comcast usage of our money for the entire plus billing cycle. To, easily find an honest and true list of the channels of what our package really contains instead of having to use the remote selecting "channels free to me". Me, a frustrated customer venting.
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12-10-2019
07:53 AM
My broadcast fee is being increased by $6.20/month along with other price increases as I read ALL the pages of my PDF statement for Dec-Jan.
On pages (5-6) it shows Comcasts explanation of the increases and the fees I will be charged as of Jan 1, 2020.
https://billfixers.com/blog/broadcast-tv-fee
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12-03-2019
09:29 PM
6 Kudos
I have previously posted regarding TCM, TCM Encore and customer agreement, and more channel losses. I was able to view my PDF statement for (Dec-Jan) today with some interesting information regarding my price increases and channels losses (page 5-6 on my statment). Effective Jan 1, 2020 my monthly broadcast fee will increase by $6.20, Blast $3.00 and Internet/Voice and equipment rental $1.00. Comcast does post a note explaining their price increases, read the last paragraph carefully and if I read it correctly the Blast increase I will not be charged until my agreement has expired. To sum up, I will be losing numerous Encore channels 12/10/2019 with all of Encore removed 12/31/2019 and as of Oct/2019 forced to pay $9.95/month to watch TCM, and as of January 1, 2020 I will be paying at minimum $7.20/ month more. $17.15/ month more total for being a loyal customer since 2002, NOT the contract I agreed to originally.
I have come to realize Comcast corp is ONLY and STRICTLY about MONEY and nothing else regardless of their ads or statments. When my contact is expired I will not only cut the "cord", but melt it, shred it destroy it any way possible. I was going to write to Comcast corporate but it really does not matter because their thinking is go ahead and leave we have Millions of you saps anyways. Below is an interesting link about Braodcast TV fees.
https://billfixers.com/blog/broadcast-tv-fee
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11-30-2019
07:46 AM
4 Kudos
I made several calls to customer service regarding the loss of channels with no adjustments to my bill. I posted here also and this is Comcast reply
You are free to cancel your service[s] at any time, but if you are in a contract you will still pay the early termination fee.
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11-14-2019
10:11 AM
2 Kudos
I now check the bottom of my bill daily for notes from Comcast.
This information was added and if I lose these channels will my bill be reduced ?
Of course NOT as I am locked into the "agreement".
Information on programmer contract expirations, which could affect our carriage of the programmer's channels, can be found at https://my.xfinity.com/ contractrenewals/ or by calling 866.216.8634
We expect that we will be able to reach an agreement with the owners of these channels to continue carrying them well into the future.
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11-08-2019
08:43 AM
Effective December 10, 2019, Comcast will no longer carry Starz Edge, Starz in Black, Starz Comedy, Starz Cinema and Starz Kids & Family. For more information about this change, visit xfinity.com/StarzChanges
Effective December 10, 2019, Comcast will no longer carry RetroPlex, IndiePlex, Encore Classic, Encore Suspense, Encore Family and Encore Español. For more information about this change, visit xfinity.com/EncoreChanges
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10-13-2019
08:15 AM
8 Kudos
We are long time customers since 2002 and have had numerous issues with Comcast as I guess most do with their providers, but this removal of TCM and being FORCED to pay for an upgrade that we have NO interest in besides TCM is the last straw. We are now paying for the "upgrade" but when our "contract" expires we will leave this company and NEVER come back.
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