About HeathMJ

HeathMJ · ‎02-11-2020

I signed up for Xfinity Mobile 10/7/19 with two lines ported in from AT&T and bought two new iPhone Xr's. The deal at the time was a $250 Visa reward card for each new line. For a long time, my reward status showed up as pending fulfillment. Now that the appropriate amount of time has passed, there is no record of my reward status! I called 800-526-3268 on 2/3/20 and was assured I would get a response within 3-5 days and that my ticket would be "escalated." I am now on hold again as I have not received a response. This is very frustrating! Can anyone assist?

HeathMJ · ‎11-17-2019

Congestion shouldn’t happen every time I use the cellular network though.

HeathMJ · ‎11-17-2019

They gave me free HD pass, which supposedly prioritizes during congestion, for a month. This seemed to help but still way slower than AT&T. Bottom line, I thought I would get Verizon speed since Xfinity uses their cellular network but did not know about de-prioritization or that periods of network congestion would be all the time.

HeathMJ · ‎10-08-2019

I’m a new customer. First day and my LTE download speeds are less than 2 Mbps all day. Is this typical? I’ve tested from different locations. Previously on AT&T and had much higher speed.

HeathMJ · ‎10-08-2019

Same issue here. Brand new customer, download LTE speeds less than 2 Mbps all day. Is this typical?

About HeathMJ

Xfinity Reward visa cards problem - have not received and no record of my reward status

Re: Extremely slow LTE

Re: Extremely slow LTE

Extremely slow LTE

Re: Xfinity Mobile LTE speed issues (since signing up a month ago) 1mbps all i'm getting