I had the older box as well for some reason even though it was installed in May 2019 when I left Direct TV and returned to Comcast.
A week ago we had a snow storm that knocked down a tree that took out local power lines as well as a cable wire coming to my house. After many redirects over three days by customer service I finally reached someone who ordered a technician to come out and repair the line.
The Technician couldn't reach the line with his ladder but called in a favor from a nearby bucket truck to swing by my property. The Technician rewired the cable coming into the house that he could reach, and then stopped in and told me that the cable feed routed to my house was connected to a power pole at the front of my neighbor's property a couple of hundred feet away rather than the power pole at the back of my propery only some 40 feet away. Working with his bucket buddy, they relocated my cable feed to the nearby pole. It dramatically increased signal strength. He also switched out the old style box with the most current version. These changes fixed the issue of slow speed menu loading as well as the inability to use voice commands.
I was very pleased with the knowledge and quality of service provided by this young technician.
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I've had Comcast before as well. I switched to Direct TV about 5 years ago, and was very pleased with it until 5/24/19 when I awoke to an error message about having lost the signal. I was told that they could send a technician out in 4 days. This was over the Memorial Day weekend and I had significant viewing plans. I was very upset and threatened going elsewhere for my TV service provider. Like you I was already paying for Xfinity broadband to the tune of $92/month. Add $220 to that for Direct TV, and that's a lot of money. I would also subscribe to NFL Sunday Ticket for $350 over 5 months during the football season. Sooo, I visited the Xfinity store and now have broadband and TV for less than $200/month. It was worth giving Xfinity another try due to my anger at Direct TV and the economics. Unfortunatley, they don't have NFL Sunday Ticket! BTW Direct TV took another monthly payment after service ended that I've still not received back. I spent 4 hours on the phone with them on hold and being passed back and forth to different units without getting a promise to return the money. These TV providers have locked our access choices down to nada. Thanks for your reply!
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The remote for my main box is very slow. I've refreshed and restarted the system, and replaced the batteries, but nothing helps. Rarely does the voice command function respond. I get the message that something's not right and that voice commands aren't available right now. Also, I find the menus have two many steps when trying to accomplish even the simplist of tasks like deleting a saved program. I don't need to be asked to confirm, and then see a pop up that says my request is being processed, and finally that the program has been deleted. I'm a former Direcxt TV customer and loved the naviagation, menus, favorite lists and other user options. I'm not a happy camper.
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