I have been using Glasswire since the 30th of September. I'm an expert computer user and am conscious of what I download. I am the only computer user in this house and Glasswire reports that I've used 2.9GB from September 30 - October 2. I went to my account page and lo and behold October has 166GB data used up. I have been a loyal comcast customer for over 10 years and not once have I ever hit the data cap since it started being enforced. Usually hit ~500-650GB per month. Suddenly in September I hit 1200GB and used up one of our courtesy months for the first time ever. I woke up on October 1st to see that overnight even with Glasswire running, Xfinity's website said I mysteriously used 76GB. Scouring my connected devices page showed no foreign devices, however I changed the WiFi password just to be safe. Still spiking. I called up and they said that's unusual and that they've been receiving a high volume of complaints regarding data spikes. My case has been escalated twice and I'm waiting for a response back. This has nothing to do with actual traffic or background downloading that people aren't aware of. There are people on the subreddit even complaining that unplugging their modem still leads to crazy data usage even after waiting 24H. This is a problem on Comcast's side -- one I hope they fix and compensate us for -- otherwise I may have to find alternatives. I cannot afford to pay data overages.
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