I am experiencing the same issue. My husband and I, average 50-60 somethings who do not heavily stream, we are not the 1%ers they refer to as heavy/extreme users. Evening and weekends mostly but we are active busy people with other interests and are outside our homes usually. Xfinity/Comcast data shows in March 2019 was our heaviest use of past months at 248GB...April, May, June July less that 200 GB, AUGUST 2019 48GB. September we have gone over the 1024 cap and on the last day of September it's still going...we are at about 1116 at this point...oh but it's FREE!!! and then we will get one more FREE month to try and figure out all on our own where in the world all this increase has suddenly stemmed from. Before even looking at forums and talking to others I was feeling something shady going on. Now I'm convinced. I will literally PULL my wifi business from Comcast and would rather pay Verizon MORE money for a hotspot, than to continue to give Comcast the satfisfaction of using this shady gimmick and false wifi reporting to get another $50 out of to go unlimited. I love TV, and being on the internet but we already give them hundreds a month...enough!!! They know we are at their mercy and will not stop if we don't stand up.
... View more
In the last 6 months our usage was under 200 GB a month March the highest at 248 then maybe 100 or so August was 44 GB now September is 980 with days left they cannot tell me what device is using all this data and no explanation. I refuse to pay for overage of data when they cannot identify the user very upsetting I do believe it’s a scheme putting customers and their pocketbooks at the mercy of Comcast billing
... View more