About jorti299

jorti299 · ‎10-02-2019

Today I went to the Xfinity store in person to ask around. I went in saying “I know this isn’t in your scope of work, but I really need to know what’s going on” Turns out I was the 10th person to come in and ask today, and these data spikes are affecting the entire city. I recommend going to talk to a person face to face on this issue if you are able to. I finally have 100% peace of mind. This is not my fault and this is not my problem. I just want Comcast to fix this issue and to issue us back the courtesy month.

jorti299 · ‎10-02-2019

With all due respect Jessie, there is no way the meter is correct. The usage is still going up despite the modem being completely disconnected for 48 hours. This is clearly a problem on Comcast’s end, and we desperately need answers and solutions. I will not pay for overages. I will not pay the extra $50 for unlimited internet. There is a 0% chance I’ve used 40gb of data when all devices are paused, the modem is disconnected, and I’m away from home.

jorti299 · ‎09-26-2019

I was told by “Joe” over the phone that the courtesy month would not be given back even if the data metered was wrong because it was an automatic thing done by the system

jorti299 · ‎09-25-2019

Hello everyone, I have an issue with data spikes for the month of September. My usage has never been above 300gb a month and without any new devices or a change in internet habits, my data has spiked over the 1tb cap. All of the devices are mine and I’ve run antivirus software network wide. According to some Reddit posts on the official Xfinity subreddit I am not the only one. Please help me with this issue! Thank you @ComcastAlly I saw on another thread that said we could DM you, but I thought this would be the most helpful for others as well. Thank you!

About jorti299

Re: Unusually high data usage megathread

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