About COBryan

The data security group deny there is any issue. They only say we have used the internet more this month than anytime previously. Nothing has changed. I gave up and switched plans. No one at Comcast is listening. Even the sales folks had no idea there was an issue. I spoke with them 11 times with different departments (data security and CS). None of the agents had a clue this was happening to other people. Extremely frustrating. ... View more

If your contract is on a month to month basis or is expiring soon, this may be Comcast's way of telling you to sign another 2 year agreement. My contract expired at the end of August and my data suddenly spiked to 2292 from 181 in the previous month. I have never gone higher than 349 in the past 6 months. My suggestion to Comcast is to send a letter to the folks who have upcoming expiration's suggesting better bundles vs creating frustration and negative reviews. I had no issues with Comcast until this month and hopefully there will be no future issues going forward. The new bundles are better than what I had for the last 2 years including unlimited data. I will be curious to see next month levels to see if they go back down. Not that it matters now that I have unlimited data. Do not just add the $50 unlimited they are suggesting. Check with their sales group first (who have no idea we are all going through this frustration). It is only the data security folks who are aware but deny it is happening. The new bundle I signed up for actually lowers by monthly bill by $12 including unlimited data. Unlimited data is only $10 per month.   UPDATE: My data has actually gone down since this comment was added this morning. I am now at 2266. Wait, now back up to 2335 on 9-30.  ... View more

No. As we all have said. Nothing changed from previous months. ... View more

I would not say free. Need to add other things I do not need to get a better deal. Just need to sign another 2 year contract . 😑 ... View more

Until this September, I have not had any issue with Comcast. I have the fastest internet offered and xFi TV, Security and all. Now that my 2 year contract is up, all of a sudden I have this data spike that they are not able to explain, but can fix it with a new buddle. Coincidence? ... View more

They are offering a new plan with unlimited. Better rate. Just need to sign on the dotted line for another 2 years. ... View more

Just curious. for the other folks that are having the same data spike in September, is your 2 year agreement up? i had an interesting conversation with the Comcast Customer Support this afternoon. Apparently mine is up and it is now time to sell me the unlimited plan. This must be their way of informing us without charging......yet. just curious if anyone else is at the end of their original agreement.  ... View more

According to Comcast. They have not received any complaints. They do not monitor this forum and they refuse to look for it. They keep saying no one else is having the issue I am experiencing. So frustrated with this company. ... View more

I also have this issue. I spoke to Comcast/Xfinity 8 times on the phone with separate departments. No one call tell me the reason for the spike in data usage. They just said I must be using more data. They did send a tech out to check for "data leakage" and found nothing. All my devices were checked for viruses and came back clean. My highest ever data usage was 349. The month of August with 23 people visiting the house was 181. There were a lot of movies and tablets being used last month which should have caused a higher usage but did not. In the first 2 weeks of the month of September I was already over my limit of 1024 and received the email from Comcast. It is now almost up to 2000 with no support or response from Comcast as to what can be causing this spike. Nothing has changed since I moved in the house in 2015. If this happens again next month, I will need to rethink keeping the service with Comcast or changing to another service. With the lack of response from Comcast that may be my only choice if they do not want to look into all the complaints that are being posted and called in on this topic. Extremely frustrating dealing with this issue and the lack of customer service. ... View more