Community Forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About sbernie2
since
09-24-2019
12-29-2019
sbernie2
Frequent Visitor
10
Posts
0
Kudos
1
Solution
12-29-2019
09:54 PM
Never mind, it appears that the router just didn't like Port 4. Will test if port is broken later, but it appears that the problem is solved. Solution: Use the computer's MAC address in the ISP settings, and probably reboot things a few times. Thanks, All!
... View more
12-29-2019
09:52 PM
Ok, so I hit "clone" in the MAC address field of the Auto ISP Settings for Synology. This auto types in the MAC address of my PC's Ethernet port. I swear I tried this before, but for whatever reason it worked this time. After applying the change, I now have internet - but only wireless. Ethernet isn't working. Any suggestions as to how I can get Ethernet? Going to wander around Synology's settings to verify there isn't an on/off button for it and try different ports on the router. Thanks for help by the way.
... View more
12-24-2019
02:30 PM
I do have that info from my earlier experiments. Which MAC though?
... View more
12-24-2019
09:35 AM
Also, @jweaver0312, I tried cycling both devices through factory resets, with no luck. The router is up-to-date. I did find some info in the gateway's admin controls and it seems able to connect to the Xfinity network fine, but it doesn't "see" the Synology. Also found various MAC addresses but I'm pretty sure they are for the gateway and do not apply to the missing info in the router settings.
... View more
12-23-2019
10:39 PM
I get an IP when my PC is connected directly to the gateway that's in bridge mode. Weird?
... View more
12-23-2019
10:32 AM
It does not appear to be, no. When I log into the router's interface, under Network Center is says Internet Connection - Disconnected with the IP Address field blank. It's using the Comcast DNS server I specified for it.
... View more
12-22-2019
10:50 AM
Nope, tried that already with no changes.
... View more
12-19-2019
11:21 PM
Hi, as part of a saga to solve a problem where my DNS suffix was "hacked" (see here: https://forums.xfinity.com/t5/Your-Home-Network/quot-Utopia-net-quot-DNS-suffix-coming-from-router/m-p/3282840#M311088), I am trying to bridge my gateway from Xfinity to another router. This was advised by an Xfinity repair tech as the only other thing left to try. I have a third part router from Synology. I have followed the steps in the Xfinity help page about putting my gateway into bridge mode (here: https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode). I have also done the basic Synology setup of creating an admin account for the router, wifi name, password, etc. The bridged gateway is connect via an Ethernet cable in Port 1 to the WAN port of the Synology router. My PC is connected via Port 1 of Synology. However, I'm not getting any internet. Help forums for Synology seems to imply it would be mostly plug-and-go, so I'm confused. It is possible that I need to fill in a section labelled "ISP settings" because the new router has been unable to do this itself. Unfortunately, I don't know what it's looking for in "DHCP client", "hostname", "MAC address", etc. Which MAC, router or modem? How do I determine DHCP client? Is there something else going on? Any suggestions? Thanks.
... View more
Labels:
10-02-2019
08:03 PM
Read those. And others. Several times. They don't come to a conclusion. Why the two xfinity topics about this are marked "solved", I have no idea.
I have managed to temporarily force my two computers with problems to choose a comcast DNS suffix instead of the automatic utopia one. However, I don't know if this is going to be a problem when I head over to my friend's place with Verizon internet, for example. Also waiting to see if this prevents the attacks my antivirus noticed.
I'm currently trying to get better help on another forum. Will post if I find a permanent solution.
... View more
09-24-2019
11:58 PM
What follows is a long story, so bear with me:
I started internet service through Comcast and recieved an Arris model X5001 gateway from them for my new internet service. Let's say I named the network 'Bob'.
After about a week, I start to get the following message on my antivirus program Norton Security multiple times an hour, every day, on both computers I use to connect to my new internet Bob. Category: Intrusion Prevention An intrusion attempt by cgqnpvkaxtasme.utopia.net was blocked. Malicious Site: Malicious Domain Request 21,"cgqnpvkaxtasme.utopia.net (208.91.197.27, 80)",wpad.utopia.net/wpad.dat,"10.0.0.44, 62050",cgqnpvkaxtasme.utopia.net (208.91.197.27),"TCP, www-http" Network traffic from <b>wpad.utopia.net/wpad.dat</b> matches the signature of a known attack. The attack was resulted from \DEVICE\HARDDISKVOLUME4\WINDOWS\SYSTEM32\SVCHOST.EXE.
After a week of this, I get irritated and go looking through the internet to find out what's up. I eventually open command prompt and run 'ipconfig' to see my internet settings. My computer's DNS suffix now reads utopia.net no matter whether I'm connected to Bob or another network. I continue to get the antivirus block notifications (with slightly less frequency) when I use other wifi networks.
I call my antivirus support team. They've seen this before, a lot in recent weeks. Helpful person assists me in changing my DNS suffix by deleting all instances of "utopia.net" from the registry.
We attempt to reconnect to Bob, and "utopia.net" returns. We then follow instructions on how to perform a hard reset of the router and return it to factory settings, with changed passwords (new name zombieBob).
We connect to zombieBob, and "utopia.net" returns.
We clean up the PC's again and DON'T connect to zombieBob. Antivirus guy recommends a replacement gateway, so I call Comcast. They've never heard of this issue, but provide a replacement router anyway the next day.
I set router firewalls to maximum, change every password, etc. I attempt to connect to the new wi-fi (let's say Jim) and test the ipconfig. "utopia.net" is labelled as the connection-specific DNS suffix. In the registry, it comes up as "Dhcp domain".
I disconnect from Jim and check the ipconfig. "utopia.net" no longer appears there, or anywhere in the registry.
I post here and on my antivirus's support forums because I am now thorooughly irritated and out of ideas.
with comcast ipconfig with comcast registry other network ipconfig other network registry
... View more
Latest Tags
No tags yet
