Community Forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About DLgreen
since
09-21-2019
10-17-2019
DLgreen
Frequent Visitor
7
Posts
0
Kudos
0
Solutions
10-15-2019
10:59 PM
Wanted to give an update so no one else suffers fighting with this same issue and offered little or no assistance. First there is no national outage.
A service tech came and changed out all my boxes to the new X1 and all is working great. He said I had the old legacy boxes. Changed all I had in my house so now stream is back up like it should be.
Only issue now I am missing some channels as I was told by a store supervisor to change my package and that should bring back stream. Wrong.. I was told I would be losing 3 channels and none of the ones I watched so no big deal. What I wasn’t told is that I would be missing additional channels that I did watch. Supervisor is now not responding to my text as he had given me his number to address issues. I have all documented with names.
... View more
10-06-2019
10:40 PM
Thank you but that is not what it is suppose to be. I am missing all network channels or the basic channel package. The original lineup started with 2 now it is 11. They changed my package and said it would correct the problem. It did not. In addition to missing all local channels I am now missing some of my regular cable channels that I had access to and did not agree to have them eliminated.
... View more
10-02-2019
10:58 PM
still no resolution to issues. Went to local store yesterday. They had not seen this issue. Manager was trying his best to resolve. Was afraid it was because of package I was on was being phased out but had just agreed to this in February. So they switched me to another newer billing package at recommendation of billing and said it would bring back my missing channels. Give it overnight and I should see them. This was at 10 am yesterday and there has not been any change to my original issues. So now I am on a new package with still no fix.
... View more
09-30-2019
07:58 AM
No, adding a new unrestricted user did not change a thing.
... View more
09-27-2019
01:12 PM
No, I have nothing marked as favorites. I have read comments posted on the forum. I did ask billing regarding a deep refresh and was told they no longer perform those. Yesterday was finally told by a supervisor that it is a nationwide outage with stream. Unsure if that is indeed a fact.
thank you for your help though.
... View more
09-26-2019
01:05 PM
I have been having issues with my xfinity stream since 9/12/19. I am missing all my local channels and channel guide is not the same as what is on TV. Been using stream for several years now without any problems. i have spent 5 hours troubleshooting with 2 different level 2 techs. Then told it went to level 3. Level 3 canceled out my level 3 ticket because I did not answer call when they phoned. So did another couple hours of troubleshooting and another level 3 ticket generated. Received call from level 3 and sent to billing(still don't understand that one). Billing said my issues had nothing to do with them. Called today to followup on my ticket and was told it had been closed again and wanted to troubleshoot from level 2. I refused and requested supervisor. She told me there was a national outage. This has been very frustrating and I know I have been provided some false information on different things discussed with the troubleshooting. Anyone else have this issue and how was it resolved.
... View more
Latest Tags
No tags yet
