My September usage about 1800gb has been removed and October counter was reset and now seems to be reading correctly. However, I haven't received any credit and haven't received my courtesy month back yet. I'm still hoping and waiting that Comcast is still working on fixing things for those of us that had this problem.
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I have the data spike issue in September also. Never used over 500gb in my 5 years using comcast internet service. We usually hover around 350 gb a month.
Then 15 days into September I get the warning that we have gone over 1 TB which is insane. Multiple chats online and calls to comcast about the issue has been no help. Seems like data use goes up 50-100 gb a day regardless of how much we use the internet if at all daily.
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Something isn't right. I've had Comcast internet for years and this month I get the 1tb overage email. No change in use. I have unplugged my router and no internet use whatsoever to test things out and it shows i still used 6 gb. What the heck is going on?
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