So here's my situation. For some reason in less then 2 weeks I have already exceeded the terrabyte limit. I only use about 150-200 GB a month. Since Xfinity has not been helpful, I decided to disconnect my modem completely so I have no Internet access of any kind. Yet their system still shows I am still using about 18GB of data every 6 hours or so. The lady I spoke to at xfinity last night ask me if I have a hotspot or using Wi-Fi. I told her no and I tried to explain to her that my modem has been completely disconnected of all wires, of all power for over the last day. Still she did not understand what I was trying to say. How can I have Internet usage if my modem/router is not even connected up to anything.
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