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About AndyT38
since
09-11-2019
11-15-2020
AndyT38
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09-22-2020
11:19 AM
So this is weird: earlier today I shut off my phone and turned off the WiFi option on the watch. At that point, the cellular icon turned green and showed one circle of signal strength. This only was on screen for about 5 seconds and then it turned white again. I haven't been able to get it to connect to cellular again since.
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09-22-2020
07:46 AM
I would agree with you on that one. I was actually able to “activate” one of the watches yesterday while down in CT (we live in MA). It now shows Xfinity Mobile as the carrier and lists Xfinity Mobile 13.0.1 in the About section of the watch. However, the cellular won’t actually kick in when the phone isn’t present and a known WiFi network isn’t in range. The cellular button in the control center just stays white and doesn’t show any signal strength. I may try to remove and re-add the cellular plan to the watch today and see how it goes.
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09-20-2020
08:28 PM
I can confirm I also got this explination today when having an issue activating two Series 6 watches. I guess we'll see how it goes on the 22nd.
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09-28-2019
12:24 PM
Sorry about the vague title, but the story is odd..
So, my Xfinity Mobile bill normally auto bills on the 7th of each month. Yesterday morning, I decided to pay that bill early before it auto billed. This obvisioly included our device payments for our two iPhone Xs.
That evening, we deicded to head over to our local Xfinity store and upgraded our lines. However, we opted to pay off our Xs and hang onto them. The issue is that the payment I made earlier that day had not appeared in the system yet (which would have made only 8 remaining payments on both phones) so we had to pay the equivilent of 9 payments to pay off each phone. The rep at the store told us this would be credited back to our account, but we would have to call the 888 number to figure out how (credit to the account, or a credit towards our new device payments).
So we call, and were told "unfortunately we have no way to refund that money". So we are just out a total of $107.34? That seems bit off to me.
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09-12-2019
10:37 AM
@adidas3011
I completely agree. It seems that they really fly by the seat of their pants.
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09-11-2019
04:29 PM
Thanks for the reply, Ken!
So with these factors in mind, would we even be able to preorder? Or would we need to wait until our local store has stock of the model we want before we can start the ball rolling?
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09-11-2019
08:56 AM
Hi everyone, With the new iPhone preorders right around the corner, I had a question for Xfinity or any other Xfinity Mobile user that has done this in the past. Our two lines have been due for upgrades for a few months now, but we’ve been holding out for the new iPhones. My question is: will we be able to preorder Friday from the website, or will we need to go into the store and preorder there? Will they need to inspect our phones to make sure they are eligible for turn-in and then just set the preordered phones as the existing lines? Anyone with experience on a similar situation would be greatly appreciated!
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