This is a response to Paul_M's post regarding firmware updates to customer supplied modem.
It appears that Comcast is not being transparent regarding their firmware update policy.
Arris 2nd level support has told me in no undertain terms that the ISP (Comcast) provides all of their firmware updates. I'd discovered a bug that Arris had fixed. Arris assured me that the fix would be pushed out to all Arris modems as part of their regularly scheduled firmware update.
Comast, on the other hand and as you'd noted, leads you to believe that only Comcast rental modems will get firmware updates. I've gone back-n-forth with Comcast about his matter, most recently today when I wanted to know if the bug fix has been pushed out in a firmware update. Their latest caveat is that only WiFi enabled customer owned modems will get firmware updates from Comcast. Other than that, customer supplied/owned, Comcast designated acceptable, modems will get firmware updates. See the last part of my chat session below.
Hope this helps.
1:43:39 PM Val : Joshua, You just told me that my WiFi enabled modem is part of Comcast's regularly scheduled firmware updates. Now, you're telling me otherwise. Which is it? 1:45:33 PM Joshua : That is right, Val. We can push for firmware update so long as there is new firmware version for your modem. Also, if ever our tools cannot push the update, that's the time we need your help calling your modem's manufacturer so we can let them check the status of the owned modem and let them push it on your behalf. 1:47:17 PM Val : OK ... just so I have a clear understanding ... my owned (non- Comcast rental) WiFi enabled modem will get regularly scheduled firmware updates from Comcast. Correct? 1:48:28 PM Joshua : You got that right, Val!
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