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About dlcasto
since
09-10-2019
09-13-2019
dlcasto
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09-10-2019
05:53 PM
Wow, Ive spent a week tryng to get my service switched to internet only since the TV issue isnt being resolved, and now after I decide its easier to just cancel it all I'm asked by a fellow customer if I would consider keeping the internet.
How about we have a comcast employee chime in here.
I'm done with this and will never look back at 5 pm mst.
If a comcast employee can tell me what my internet only bill will be by then I will bite my lip and keep it, otherwise its centurylink for me starting tomorrow.
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09-10-2019
05:33 PM
Yeah, I do t think I will be doing that. I have made my notification to cancel multiple times. My bank who is helpful will make sure Comcast can’t withdrawal anymore. It’s really sad this is what a customer has to go through. I certainly would t be shillings g for them for free here.
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09-10-2019
05:19 PM
Here's the thing.
I HAVE BEEN TRYING TO GET HELP FIXING THE TV FOR MONTHS.
And I get the same non-answers and non help as we get here.
They provided the new box - DID NOT RESOLVE, and now i'm a week into follow through with all this again.
lets make this really really easy.
CANCEL IT ALL - I will not pay another bill under any circumstance.
Forward this to someone who can make it happen immediately.
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09-10-2019
05:09 PM
Oh and if they want to charge me @$280 a month for internet the speed better literally allow me to see into the future.
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09-10-2019
05:05 PM
It's pretty inconsiderate to tll someone who has patiently dealt with these issues for several months to be more patient.
I bundled TV and internet - TV stopped working long ago, a new box was finally delivered and still did not resolve the issue.
What I want is to be charged for internet, not internet and TV, and if that cant be accomplished kindly cancel me all together. today. I have been extremely patient.
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09-10-2019
04:54 PM
IS the chat real time? is going into a store real time? is requesting a call through the call back feature real time?
because I have tried to get support via all these channels, and am literally getting run around and ignored.
What else can a customer do to get out of this nightmare paying $280 a month for internet?
How much effort does a customer really have to put into this?
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09-10-2019
04:48 PM
Why are there people who have the time to tell me not to make multiple posts about an issue but no one can actually address my issue.
I have requested call backs, tried to use the BROKEN chat interface and gone into a store..
WHAT ELSE CAN I DO.
CANCEL EVERYTHING ON MY ACCOUNT TODAY.
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09-10-2019
02:43 PM
I have TV and internet - my tv service stopped working. I have made multiple attempts at getting support and receive lots of run around.
I would like to just cancel my TV service - thats all. Stop charging me for TV service you are not delivering. Its been months - I don't even care about getting a credit or refund, I just want one of the support channels to work for me.
The call back option never calls me - the chat option is just a broken interafce that asks for a valid zip code with no where to put it in. When going to a physical location I'm turned around to use online tools.
please please please cancel my TV service - it doesn't work, just like your service channels.
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