I have spent approximately 3 hours on the phone w Comcast "Advanced Repair" and have also had complete cable connection and modem checks, on site at my home, all to no avail.
When I try to stream through the Xfinity Stream App on my iPhone 11 Pro Max, or my iPad Mini 3rd generation, both with the latest iOS and iPadOS, there is constant freezing and buffering. I mostly watch CNN, but this is true regardless of whether I'm streaming live TV or a recording, and any channel.
With CNN, the Stream App uses the CNNGo feed. If I watch the CNNGo App on my device, it does not freeze or buffer. So, why not just use the CNNGo app directly instead of getting it through the Xfinity Streaming App? Because with CNNGo, the app will not allow you to lock the phone or multitask and still hear the sound, as does the Xfinity App. There is no way to toggle the sound to run in the background in the CNNGo App.
This problem with the Xfinity Stream App is present regardless of where I am--at home, on public Wifi, on Xfinity Wifi, on my cellular network (AT&T) with good cellular signal (4 bars). Comcast Advanced Repair keeps offering to refresh their app, refresh my modem, etc., etc., and mainly are just reading off their list of "fixes". I have deleted and reloaded the app several times. They say that no one else has reported a problem with the app, so it must be something with my modem, wifi, or device.
Given that the problem exists on two separate devices, and on any wifi network, , and that it does not occur on the CNNGo App, it makes no sense that it has to do with my home Internet and wifi, or my particular devices. The common denominator here is the Xfinity Streaming App.
Does anyone have any idea as to the cause of this problem, or a fix for it? There seems to be no way to get in touch with the Xfinity Stream App developer.
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