I was charged $70 for an in-home service visit on my last bill. When troubleshooting over the phone prior to scheduling the appointment, there was no mention of the potential charge. My TV hadn't worked for a while but I mostly stream TV anyway, other than during sports season. The technician was great. He diagnosed the problem as a dead coax cable and gave me my options, one of which was purchasing a Roku device and streaming my TV, which I have since done. He was at my home for less than 20 minutes.
This charge is absolutely ridiculous and I would never have agreed to the service appointment had anyone mentioned the potential charge, or more specifically if the amount for the potential charge was mentioned.
The poor customer service for Xfinity/Comcast has been a long-running joke, and with superfluous charges like this, it's easy to see why. Up until this point I had not had that kind of experience. I would like to speak to someone who will be able to credit my account for the charge, as it has already been paid thanks to automatic billing.
Thanks in advance.
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