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About Kene21b
since
09-03-2019
10-04-2019
Kene21b
Frequent Visitor
9
Posts
1
Kudos
0
Solutions
09-20-2019
12:43 AM
I know some of us who bought apple watches or brought our own were having huge cellular activation problems ending with a Uh Oh screen.
After 3 weeks I went back into the Xfinity store after dealing with rep after rep over the phone who have no idea how to do their job or have people skills but the manager at the Xfinity store was fantastic. I live in MA and with me there were two problems. One on their end and the other may have been my mistake. For whatever reason there was something going on with zip codes in my area on their end (not sure how a zip code would cause problems) but here is what I was doing wrong. My fiance and I share a Xfinity mobile acct which is in her name. For whatever reason she could login using a iCloud.com email address so we figured that was the email and password we needed to use for activation. I got a call from a tier 3 rep and she had me login using my fiance Comcast.net email and password and it worked right away. So if you are using a different login other than your Comcast.net acct it wont recognize it for whatever reason. I also want to say thank you for the MOD ChrisL. He has kept in touch with me this entire time and keeping me as updated as he could. And other good news I am using public beta iOS 13 on my iphone XR and using watch iOS 6 public beta on my apple watch series 4 44mm so if you are having problems connecting thinking its because of the beta its not. Hope this helps some people and we all are able to start enjoying ALL our watch features that we pay for. feel free to PM me if needed.
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09-19-2019
05:27 PM
After a long wait they finally fixed my issue and cellular now activated
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09-19-2019
01:37 AM
3 weeks later and multiple Tickets open for some reason that are still “pending” no call backs from any reps who “promised” to call to check in. I know others have had this issue for longer than I have, how has there not been a fix to this situation yet. For all the rude and incompetent service reps i should at least be able to exchange my 44mm series 4 for a new series 5 to see if that one will work. ChrisL has been the only semi helpful rep from the 15/20 other reps ive talked to.
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09-11-2019
02:03 AM
In all my 39 years of life and talking to different support for different companies along the way, this is by far the worst support i have ever gotten. They give you phone numbers to people who cant help you
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09-11-2019
02:02 AM
Dont do it i have had 2 watches with same issue talked to about 13 different people and not one person knows what to do and lawns you off on “tier support” and opening “tickets” this has to be boarder line false advertising
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09-04-2019
08:08 PM
Can a xfinity mid please read this and respond with some help, this is getting crazy with how long im without a main feature of the watch that i paid for. And dealing with reps who blame the store and say only the store employees can help and just get the run around cause they are either lazy, cant do their job or pawn me off on someone else.
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09-04-2019
06:38 AM
1 Kudo
It’s been 4 days now since I bought my Apple Watch from the xfinity store and still cannot connect to the cellular service. I tried to activate it myself when I got home and kept getting the uh oh screen so I called the number they gave me and the rep told me they are not equipped to handle activations (why do they give you this number if they can’t help) and I would need to bring it back to a store. So I called the xfinity mobile tech support just because I figured the last rep didn’t want to do his job and the mobile rep told me same thing and to bring it to the store. So I brought it to the store and they called their support and apple support with no fix and wasted now 6 hours of my life that I can’t get back talking to phone reps and store reps (store reps were super friendly and treated me very well) . So like I said it’s been 4 days and still can’t use cellular feature even after pairing and re-pairing device putting it on WiFi and off WiFi and every other trick I read online that worked for others and I find this totally unacceptable that there is still no fix for this. Up until now I have had no problem with xfinity mobile but this is a big problem to have and hopefully not get charged until this issue is fixed. But if someone has any info on ways that worked for them I am all ears.
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09-03-2019
03:57 AM
Having same issue
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