I had the same problem. After buying these devices at the urging of the seventh service technician who has visited me, who said this was the only option to make Xfinity work properly, the pods did not work out of the box. Two hours on the phone with another technician telling me I must be too stupid to install them myself, I finally gave up and returned them to the Xfinity store. Yet another technican then called back to say the problem was Xfinity's server which prevented the pods from working. They said it should be "fixed soon." If you believe this assurance, I have a bridge named Brooklyn for sale with the Xfinity pods pre-installed.
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