I have been having this problem pretty much since I signed up for Xfinity internet a year ago. I can log in to my account, but if I click on the "My Account" tab I just get a loading screen. When I try to select something from the dropdown menu under my name, the same thing happens. When I click "view my bill," it asks me to re-enter my password, and then takes me to a loading screen. When I click on "account settings," it says that "a communication error has occurred."
This was happening a year ago, and I called customer service, who said that the problem must be happening because my internet service hadn't started yet. I had automatic billing set up, so I didn't really need to access the website once my internet service started, and I didn't check to see if the issue I was having had resolved itself. Apparently it didn't get fixed, and I still can't view any of my information online. This includes bills.
My internet bill just increased by $30, I assume because my initial contract expired and Comcast decided to just charge me more without letting me know. I suppose my last online bill might have had something about the upcoming price increase on it, but as I stated above, I am unable to access my online bills. All I can see is the charge from Comcast on my credit card statement. I would like a Comcast employee to contact me about this issue I am having, as well as the $30 increase to my bill I was never made aware of.
I am posting here because I tried to schedule a callback from a customer support agent, and I got an error message from that as well.
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I am also unable to access My Account, including my billing information. The website says I am signed in, but when I click on something it just takes me to a loading page or I get an error message.
I would also appreciate it if a Comcast employee could get in touch with me, because in addition to my not being able to access my account, my bill just increased by $30/month. From reading other threads, it appears that this is because my contract ran out, and instead of contacting me directly about that Comcast just started charging me more money and possibly said something about it on my last bill. Which, of course, I can't see, because I can't access My Account. If this cannot be resolved I will be switching to another internet service provider as soon as possible.
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