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since ‎08-23-2019
‎09-21-2019
artstar
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Re: HD Channels missing in Xfinity Stream Beta from Roku

by in Stream TV App
‎09-21-2019 01:50 PM
‎09-21-2019 01:50 PM
I heartily agree. And to make matters worse Comcast tech support is clueless about this. They had me power cycle my Roku TV, reset it to factory defaults, and many other useless things when the problem was the billing department wanted an additional $10 a month to view HD channels on the app - HD channels I already pay extra to view. Unbelievable. ... View more

Re: HD Channels missing in Xfinity Stream Beta from Roku

by in Stream TV App
‎08-31-2019 10:51 AM
1 Kudo
‎08-31-2019 10:51 AM
1 Kudo
And to top things off, the Comcast tech support agents don't have a clue about what is going on. Apparently the app developers don't communicate with them, so they are in the dark about what is happening. This leads them to have customers try all kinds of needless things in ill fated attempts to solve a problem the app developers created. Truly sad. ... View more

Re: HD Channels missing in Xfinity Stream Beta from Roku

by in Stream TV App
‎08-26-2019 10:45 PM
‎08-26-2019 10:45 PM
Totally rediculous. Roku may be the platform, but the app belongs to Comcast/Xfinity. ... View more

Re: HD Channels missing in Xfinity Stream Beta from Roku

by in Stream TV App
‎08-23-2019 06:35 PM
2 Kudos
‎08-23-2019 06:35 PM
2 Kudos
I called Comcast support and spoke with two agents. Both tried a variety of things, but none fixed the problem. They had me reset my Roku TV to factory settings. They tried also refreshing my modem and a variety of other things. The issue has been escalated and I'm waiting for a resolution. ... View more

HD Channels missing in Xfinity Stream Beta from Roku

by in Stream TV App
‎08-23-2019 08:39 AM
4 Kudos
‎08-23-2019 08:39 AM
4 Kudos
I have been using the the Xfinity Stream Beta on my Roku for several months now without problems until yesterday afternoon. I came back from an out of town visit and when I opened the app none of my HD channels show up.  See the photo attached to this post. It shows a gap between channel 288 and 461 where the HD channels should appear.   If I use Xfinity TV on the internet all of the channels including HD channels are available, same if I use the Xfinity cable box.   I have tried removing the Xfinity Stream Beta from Roku and then adding it back in, and I have also tried logging out and back in. I have even reset my modem and router, but still only see SD channels on Roku.   Please advise. Thanks, Art     ... View more
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